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OopsCare @ OopsRepair - Kick iPhone Insurance to the Curb

6 Things I wish I’d known before I signed up for insurance (and the process I went thru to find out)

I recently broke my iPhone 6S Plus screen rendering it useless.  The screen went black and there was no way to turn it on.  It was terrible, but I thought, ‘thank goodness I have iPhone insurance!” You’d think that breaking the phone would be the worst part of this story, but just hold on. Here’s what happened next… and what I learned along the way.

My carrier could care less that I broke my phone

It’s not an overstatement when I say zero sympathy was given to me when I walked into my carrier explaining my broken-phone dilemma. The eyes of my rep literally lit up as she asked if I was interested in ditching the broken phone to “just buy a new one instead.” I think I actually saw the reflection of the dollar signs in her blue eyes.  I politely said “no” and, obviously disappointed, she then proceeded to tell me to call the customer service number for my insurance company – an altogether separate company from my carrier. Yeah, I should have I realized right then that this wasn’t going to be the ‘quick and easy’ process I was promised. I couldn’t even get my new phone at my carrier’s store today, you know, the company I pay the insurance premiums to?! I needed to call the “other” company to handle this.

 

My deductible on my iPhone insurance was more than I had expected to pay

After leaving my carrier, I immediately called the “other” company only to find out my iPhone insurance required me to pay an additional deductible to get my phone fixed. I explained that I was on the premium insurance plan where I paid $13 a month already.  The man on the other end of the phone commented that this monthly amount only entitled me to have insurance on my iPhone…and that, regardless of what is wrong with my phone, whether it is a broken screen or a crackling earpiece speaker, the deductible to repair it is always the same amount! In my case that was $200! What!? Now not-so-quick-and-easy just became expensive too!

The time it took to get a new phone was longer than I expected to wait

I moved forward with the iPhone insurance company and discovered that the soonest I would get my new phone is 1-2 business days. But wait…today is Friday! I wouldn’t receive it until Monday at the earliest unless I want to pay extra for overnight shipping, another $30! You know I had to bite the bullet on that one, I can’t live without my phone for 3 days! Not-so-quick-and-easy and not-so-cheap just became not-so-convenient too!

I got a refurbished phone…not a new one

Upon receiving my “new” phone from the iPhone insurance company, I noticed that the housing was scuffed. I quickly called, fully expecting them to say, ‘oh no, we’ll send you a replacement right away!’ Um, no. I was informed that the phone replacement I was promised was in fact not a new phone. They had sent me a “certified refurbished device!” I had just paid $230 and waited 3 days to get someone’s USED phone! And I was stuck with this beat up frame!?

 The painful data transfer process from my old phone

After all the hoops I went through so far, I thought that surely the biggest hassles were behind me…I was wrong. Because I am “one-of-those-people” who doesn’t like technology or trust my information in the cloud, I didn’t have an iCloud backup of my device…nor did I have a backup on my computer.  When I called to find out how to get all my info on the new phone, I was told I could backup my old device onto iTunes. One problem, my screen doesn’t work! I can’t select the prompts on my phone to even back it up! So, I called my carrier again to see if they could put a new screen on so I can just access the information. I bet you can guess what their response was. “Nope.” Great.

When life became easy again

In my frustration, I called Oops Repair to see if they would be kind enough to replace my screen so I can access the data. They agreed and said they could even do it today! When I got there, they introduced me to OopsCare. For less than half of my deductible with my iPhone insurance and in less than 30 minutes they could replace the screen on my original phone! No data transfer needed. My phone worked like it was never broken!  I hugged the tech, quit my iPhone  insurance, became an OopsCare Member, and will never look anywhere else for my technology needs!

I like easy, I like saving time, and I like saving money. So, I like Oops Repair. You will too. Promise.

Do you have a similar experience with iPhone or iPad insurance? We’d love to hear from you! Leave a comment below and tell us your experience!

Oops of the Week: April 1, 2014

“I’m a sentimental sap that’s all…”

Words from an old-school jazz song a lot of our followers won’t even know. But that’s okay. The point is that we get “old-school” as well as hip and trendy!

Don’t think for a moment with all our talk of the new Apple Watch and iPhone 6 tips that we don’t have a sentimental side that understands those of you who want to hang on to that older iPhone 4! We are ohere for you too when the inevitable happens and it breaks! In fact, this week’s Oops of the Week is this iPhone 4, which took a bit of a beating, shattering the screen and even making a hole in it!

But we fixed it up in 32 minutes, good as new. No need to upgrade just yet! So if you’re one of the many who find Siri a little bit creepy and want to hang on to your older model iPhone, don’t worry! We can help keep you connected with in-stock parts on the “not-so-new-phones” at prices that won’t make you cry!

Oops of the Week: March 21, 2015

This week’s Oops of the Week is this white iPhone 5.

Oops of the Week March 21

 

We didn’t have time to get the back story on how it was broken since it was repaired and ready to go in only NINE MINUTES!!

That’s right, before the owner fixed a cup of coffee and went to sit down, it was done. No time for chit chat!

So what are you waiting on? It’s obviously not us!

Oops of the Week – January 31, 2015

This iPhone 5C was the victim of a “cuteness” accident last week.

The owner was out for her run down by the water front with her Beats earbuds plugged in.  She was jamming out to “This Girl is on Fire” as her iPhone 5C was securely tucked in her arm band. It didn’t take long before she noticed people were looking at her. Thinking that it must be her well-toned body, tanned physique, perfect running form, or her long blonde ponytail swaying as she ran, she whipped her hair a bit, held her chin a little higher, and started running with newfound vigor for her audience. As the run continued, however, the smiles and laughs from both men and women began to trouble her…were they laughing at her rather than admiring her?

She slowed her pace but continued running as she began to make a mental checklist of her apparel placement and choices. She noted nothing out of the norm, so she began to look around to find the source of their now amused looks. That’s when she looked behind her and saw it…the most adorable puppy she had ever seen was running at her heels.

She smiled at the adorable site, but perhaps looking a little too long. As she turned back to face the direction in which she was running, she caught a glimpse of the park bench just as she ran into it, her shin crashing into the seat and her body tumbling across the bench in what seemed to be slow motion.

Embarrassment gripped her as she crashed to the pavement on the other side of the bench, landing directly on her arm where her iPhone was secured.

As she began to take inventory of injuries (other than her pride, of course), the puppy jumped on her lap to playfully and immediately licked her face, instantly helping her forget the scrapes and bruises she had just received.

Unfortunately that adorable puppy could not erase the obliterated screen on her iPhone… but we could!  Only 28 minutes after her arrival, she walked out of our store with her phone as good as new and her new found companion, Trip, at her side!

Oops of the Week - Jan 31IMG_1105

 

 

 

 

 

 

Oops of the Week – January 17, 2015

Our customer, Jim, went to the hardware store to do some shopping for home improvements. While in the lumber section, he bent over to see a price on a shelf.  As he did his iPhone 6 slipped out of his shirt pocket and hit the floor. His heart stopped. He picked it up and turned it over…not even a scratch! He slipped it back in his pocket with a mental promise to be more careful.

He moved on to the hardware section, and if can you believe it, he did it again while leaning over to check another price and THUD! His iPhone 6 hits the floor again, harder and louder this time. Cringing, he picked it up again, only to find that it was still perfect! He let out the breath he’d been holding and then, this time, slipped it in his back pocket where it would be safer.

He was then off to the plumbing aisle to check out some fixtures.  He pulled his phone out to take a picture of the one he liked…and it slipped out of his hand, tumbled down the aisle, and landed face down. Knowing his luck has surely run out, he reached to pick it up and turned it over…completely unscathed yet again!! He even chuckled a little bit in disbelief, (as did we at this point)…

With his new formed pride, his “indestructible” iPhone caused a confident strut as he took off to the cash register. While in line, a bombshell blonde stepped in behind him. With a smug confidence that came from escaping certain doom multiple times, he pulled out his sleek and sexy iPhone 6 to impress the damsel and asked the cashier more loudly than necessary “Do you accept ApplePay?” (being sure to turn his body so that lovely lady behind him could see his phone).

As he slid his butter finger across the screen, the iPhone “literally leapt out of my hand,” flew through the air, slid between the beauty’s feet, and stopped just behind her as she stepped back out of the way of the flying phone.

Jim told us: “In the split second that it happened, I saw that my screen was still intact as her high heel boot pressed down into my screen.” The sound of the crunch as the screen broke was quickly drown out by Jim’s own screams as his SuperMan-like confidence met it’s kryptonite of shame.

I’m sure she looked a little less lovely as she handed him his phone back, with a cringe on her face, mouthing silently “Sorry.” Our customer’s pride felt like the tiny shards of glass sprinkling off his phone.

Needless say, he drove directly to Oops Repair, where we had him all fixed up with a new screen in just 24 minutes.  Unfortunately, we don’t know when or if his confidence will recover!

Oops of the Week Jan 19

Oops of the Week: Jan 10, 2015

The Crime: Assault

The Victims: Our customer John and this unlucky iPhone 5S.

The Crime Scene: New Year’s Eve at John’s residence.

The Perpetrator: John’s wife, (5’2”, 110lbs).

The Story: As we understand it, John and his wife, young parents of a beautiful , 9-week old baby boy, had been involved in a discussion in which his wife expressed unhappiness with his attentiveness since the baby had been born. In his statement, John told us, “She kept saying things like ‘you don’t find me attractive anymore’ and crying all the time!” Determined to keep the romance alive, they made a date for New Year’s Eve. But when it was time to go, she didn’t want to leave the baby. John, unmoved in his resolve to sweep her off her feet, said “No problem…we can stay home and have a nice quiet evening at home watching the ball drop alone.” Of course, the baby woke several times, but finally settled to sleep around 10:30pm.

John had planned to capture the wonderful moment of the first kiss of the New Year to commemorate the evening. So still driven to do just that, they snuggled up together to watch the festivities in Times Square with his cell phone lying next to his hand…and quickly they both fell sound asleep.

At 11:59pm, John’s wife was awakened by the loud countdown and, realizing they were about to miss it entirely, she simultaneously elbowed her husband sleeping next to her on the sofa to wake him & began straightening her mussed hair in one swift movement. She described the ‘incident’ as a gentle nudge. He, however, described it as a “full on assault to his ribcage and right lung by her stiletto-like elbow.”

Needless to say, his lightning-fast reaction to the stabbing pain in his side sent his iPhone 5S sailing through the air, crashing into the television screen and breaking the LCD screen on his phone.

We fixed the iPhone in less than 30 minutes. The TV survived unscathed miraculously.

John only had a cracked rib and after he brought home flowers and suggested they watch The Notebook together, his wife was happy.

No arrests were made.

Oops of the Week - Jan 9

 

Oops of the Week: Dec 12, 2014

This iPhone 6 had a nasty fall at the mall. Sneaking to get that perfect shot of little Suzy’s visit with Santa, the owner jerked when she was busted by Santa’s elf trying to take a prohibited picture! The phone hit the floor hard, bounced into Santa’s workshop, and slid to rest…right under Santa’s chair! She took the embarrassing walk to retrieve the phone from its unfortunate resting place as Santa, the elves, and all the other moms and kids in line watching (of course!) only to realize that the screen was as busted as her pride! Thankfully, we were able to replace her screen in 32 minutes and she was back off to her holiday happenings with no one the wiser…except maybe Santa.

iPhone 6 Oops of the Week

I dropped my iPhone in the toilet!

Yeah…”Oops” happens this way too: (might be a job for Poops Repair!)

iPhone-Toilet

If/When it does follow these steps:

1) Remove your iPhone from the water (well…duh!)
2) Turn your phone off immediately!
3) Dry off the excess water
4) Put it in a bag of dry rice
5) Contact OopsRepair at 423-320-3402 to schedule an appointment
6) Leave it alone for at least 24-48 hours and do NOT try turning it on!

Water may have seeped inside the phone and the best way to remove it it let it evaporate slowly via sitting in the rice.  Quick methods like a hairdryer or a stove does not effectively remove all moisture and may result in damaging your phone.  If you can bring it in to OopsRepair, we will open your phone to allow the inside circuits to dry quicker than if left all sealed up. Nothing kills a phone like standing water on the circuit board!

It is a process that you must be patient for…we have a good success rate of the phone being functional again if the steps above are followed!

Any questions? Feel free to ask!

 

Oops of the Week: March 22

Here’s our first Oops of the Week after our BIG Samsung Announcement! This Galaxy S4 went on a nice trail run with its owner by the Chickamauga Creek.  At the opportune time, it wiggled free, jumped out of the armband, tumbled down the rocky hill and almost went for a swim!  After a few minutes of searching for it under the leaves, the owner turned it over and saw that the front face was smashed and the LCD wouldn’t turn on.  He brought it too OopsRepair that same day and walked back out in under an hour with a brand new front screen assembly.  He said the escapee would not get out of the armband so easily next time!

Galaxy S4

OopsRepair now fixes Samsung Galaxy!!

We have a BIG ANNOUNCEMENT to make! We are now repairing Samsung Galaxy Products!

www.oopsrepair.com/Samsung