Tag Archives: iPhone

16 of things that Won’t happen to OopsCare Family Plan Members

There are a lot of benefits to gained by becoming an OopsCare Member, sure. But have you thought about all the things that will never happen to you again once your join?  Well, don’t worry, we did. Read on and see for yourself, what won’t happen when you kick your iPhone insurance to the curb and join OopsCare.

  • 1. You won’t wait longer than 30 minutes for a repair. That’s right, every iPhone repair takes 30 minutes or less. And our parts are in stock!

Kick your iPhone to the curb and sign up for OopsCare today. We know you’ll love all the things that WON’T happen as much as you love the things that will! Learn more here.

Check out 6 Things I wish I’d known before I signed up for insurance (and the process I went thru to find out) here.

OopsCare @ OopsRepair - Kick iPhone Insurance to the Curb

6 Things I wish I’d known before I signed up for insurance (and the process I went thru to find out)

I recently broke my iPhone 6S Plus screen rendering it useless.  The screen went black and there was no way to turn it on.  It was terrible, but I thought, ‘thank goodness I have iPhone insurance!” You’d think that breaking the phone would be the worst part of this story, but just hold on. Here’s what happened next… and what I learned along the way.

My carrier could care less that I broke my phone

It’s not an overstatement when I say zero sympathy was given to me when I walked into my carrier explaining my broken-phone dilemma. The eyes of my rep literally lit up as she asked if I was interested in ditching the broken phone to “just buy a new one instead.” I think I actually saw the reflection of the dollar signs in her blue eyes.  I politely said “no” and, obviously disappointed, she then proceeded to tell me to call the customer service number for my insurance company – an altogether separate company from my carrier. Yeah, I should have I realized right then that this wasn’t going to be the ‘quick and easy’ process I was promised. I couldn’t even get my new phone at my carrier’s store today, you know, the company I pay the insurance premiums to?! I needed to call the “other” company to handle this.


My deductible on my iPhone insurance was more than I had expected to pay

After leaving my carrier, I immediately called the “other” company only to find out my iPhone insurance required me to pay an additional deductible to get my phone fixed. I explained that I was on the premium insurance plan where I paid $13 a month already.  The man on the other end of the phone commented that this monthly amount only entitled me to have insurance on my iPhone…and that, regardless of what is wrong with my phone, whether it is a broken screen or a crackling earpiece speaker, the deductible to repair it is always the same amount! In my case that was $200! What!? Now not-so-quick-and-easy just became expensive too!

The time it took to get a new phone was longer than I expected to wait

I moved forward with the iPhone insurance company and discovered that the soonest I would get my new phone is 1-2 business days. But wait…today is Friday! I wouldn’t receive it until Monday at the earliest unless I want to pay extra for overnight shipping, another $30! You know I had to bite the bullet on that one, I can’t live without my phone for 3 days! Not-so-quick-and-easy and not-so-cheap just became not-so-convenient too!

I got a refurbished phone…not a new one

Upon receiving my “new” phone from the iPhone insurance company, I noticed that the housing was scuffed. I quickly called, fully expecting them to say, ‘oh no, we’ll send you a replacement right away!’ Um, no. I was informed that the phone replacement I was promised was in fact not a new phone. They had sent me a “certified refurbished device!” I had just paid $230 and waited 3 days to get someone’s USED phone! And I was stuck with this beat up frame!?

 The painful data transfer process from my old phone

After all the hoops I went through so far, I thought that surely the biggest hassles were behind me…I was wrong. Because I am “one-of-those-people” who doesn’t like technology or trust my information in the cloud, I didn’t have an iCloud backup of my device…nor did I have a backup on my computer.  When I called to find out how to get all my info on the new phone, I was told I could backup my old device onto iTunes. One problem, my screen doesn’t work! I can’t select the prompts on my phone to even back it up! So, I called my carrier again to see if they could put a new screen on so I can just access the information. I bet you can guess what their response was. “Nope.” Great.

When life became easy again

In my frustration, I called Oops Repair to see if they would be kind enough to replace my screen so I can access the data. They agreed and said they could even do it today! When I got there, they introduced me to OopsCare. For less than half of my deductible with my iPhone insurance and in less than 30 minutes they could replace the screen on my original phone! No data transfer needed. My phone worked like it was never broken!  I hugged the tech, quit my iPhone  insurance, became an OopsCare Member, and will never look anywhere else for my technology needs!

I like easy, I like saving time, and I like saving money. So, I like Oops Repair. You will too. Promise.

Do you have a similar experience with iPhone or iPad insurance? We’d love to hear from you! Leave a comment below and tell us your experience!

Oops of the Week: April 1, 2014

“I’m a sentimental sap that’s all…”

Words from an old-school jazz song a lot of our followers won’t even know. But that’s okay. The point is that we get “old-school” as well as hip and trendy!

Don’t think for a moment with all our talk of the new Apple Watch and iPhone 6 tips that we don’t have a sentimental side that understands those of you who want to hang on to that older iPhone 4! We are ohere for you too when the inevitable happens and it breaks! In fact, this week’s Oops of the Week is this iPhone 4, which took a bit of a beating, shattering the screen and even making a hole in it!

But we fixed it up in 32 minutes, good as new. No need to upgrade just yet! So if you’re one of the many who find Siri a little bit creepy and want to hang on to your older model iPhone, don’t worry! We can help keep you connected with in-stock parts on the “not-so-new-phones” at prices that won’t make you cry!

Oops of the Week: Jan 10, 2015

The Crime: Assault

The Victims: Our customer John and this unlucky iPhone 5S.

The Crime Scene: New Year’s Eve at John’s residence.

The Perpetrator: John’s wife, (5’2”, 110lbs).

The Story: As we understand it, John and his wife, young parents of a beautiful , 9-week old baby boy, had been involved in a discussion in which his wife expressed unhappiness with his attentiveness since the baby had been born. In his statement, John told us, “She kept saying things like ‘you don’t find me attractive anymore’ and crying all the time!” Determined to keep the romance alive, they made a date for New Year’s Eve. But when it was time to go, she didn’t want to leave the baby. John, unmoved in his resolve to sweep her off her feet, said “No problem…we can stay home and have a nice quiet evening at home watching the ball drop alone.” Of course, the baby woke several times, but finally settled to sleep around 10:30pm.

John had planned to capture the wonderful moment of the first kiss of the New Year to commemorate the evening. So still driven to do just that, they snuggled up together to watch the festivities in Times Square with his cell phone lying next to his hand…and quickly they both fell sound asleep.

At 11:59pm, John’s wife was awakened by the loud countdown and, realizing they were about to miss it entirely, she simultaneously elbowed her husband sleeping next to her on the sofa to wake him & began straightening her mussed hair in one swift movement. She described the ‘incident’ as a gentle nudge. He, however, described it as a “full on assault to his ribcage and right lung by her stiletto-like elbow.”

Needless to say, his lightning-fast reaction to the stabbing pain in his side sent his iPhone 5S sailing through the air, crashing into the television screen and breaking the LCD screen on his phone.

We fixed the iPhone in less than 30 minutes. The TV survived unscathed miraculously.

John only had a cracked rib and after he brought home flowers and suggested they watch The Notebook together, his wife was happy.

No arrests were made.

Oops of the Week - Jan 9


Oops of the Week: Dec 12, 2014

This iPhone 6 had a nasty fall at the mall. Sneaking to get that perfect shot of little Suzy’s visit with Santa, the owner jerked when she was busted by Santa’s elf trying to take a prohibited picture! The phone hit the floor hard, bounced into Santa’s workshop, and slid to rest…right under Santa’s chair! She took the embarrassing walk to retrieve the phone from its unfortunate resting place as Santa, the elves, and all the other moms and kids in line watching (of course!) only to realize that the screen was as busted as her pride! Thankfully, we were able to replace her screen in 32 minutes and she was back off to her holiday happenings with no one the wiser…except maybe Santa.

iPhone 6 Oops of the Week

Battery Saving Tips for iOS7

There are a few basic things you might be doing to make precious hours of running time slip away. Here are a few quick fixes to keep iOS 7 devices powered for much longer.

1. Background App Refresh

Background App


The battery-draining culprit that perhaps bears the most responsibility is a new feature called Background App Refresh, whose default is set to “on” in iOS 7. It lets apps run in the background while you multitask and continually refreshes content when running on Wi-Fi or a cellular network. To disable this feature, visit Settings > General > Background App Refresh. Here, you can turn off the entire function or just disable that apps you don’t need to refresh on an automatic basis.

2. Location-Tracking Apps

Many apps — from Google Maps to Twitter and even the iOS camera — are tracking your location at all times. You can turn off Location Services completely (Settings > Privacy > Location Services) or disable certain apps one by one. We recommend the latter option, so you can still leave on key location-based functions such as Find My Phone if it’s ever lost.

There’s more, too. Selecting the System Services option under Location Services will reveal a collection of other app features that are stealing away battery life, including “Popular Near Me” and “Frequent Locations.”

3. Parallax

Reduce Motion


Apple has added a bunch of new animations and a parallax feature — which makes it seem like the wallpaper can move behind the apps — but they eat away at your power slightly faster. Some people have complained the movements are dizzying anyway, so there’s no harm in turning it off. To do so, visit Settings > General > Accessibility and click Reduce Motion to “on.”

4. Automatic Updating

iOS 7 lets you automatically download new app updates whenever they’re ready without visiting the App Store to do it yourself. It’s a smart function, but the last thing you want to do is run app updates when your battery is down to fumes. To disable this, visit Settings > iTunes and Apple Store and uncheck the Updates option.

5. Turn Off AirDrop

AirDrop lets you share files with other users on the same network, but when you’re not using it (or Bluetooth, for that matter), do your battery a favor and shut it off. Slide open the Control Center and switch it off there.

6. Turn Down the Brightness

This has long been a helpful way to save battery life on any device and iOS 7 is no exception. Use the Control Center or visit Settings > Wallpapers & Brightness and disable Auto-Brightness and decrease the setting manually.

7. Spotlight



Apple’s internal search functionality (called Spotlight) can now be accessed from any screen, but because it’s continually indexing new data, it’s killing your battery. Check out Settings > General > Spotlight Search and disable what you don’t need, such as events and podcasts.

Know of any other power-saving tips for iOS 7? Share yours in the comments.
Written by – Samantha Murphy Kelly at Mashable

Reduce your search time dramatically on your iPhone, iPad and iPod

If you have hundreds of contacts in your iPhone, thousands of songs, podcasts and videos, tons of apps, reminders, notes, and millions of text messages it takes a while to find what your looking for at times!

Example 1: I know I texted one of my friends about going with me to the upcoming Jonas Brothers concert, but since ALL of my friends are probably already going, I can’t remember who I texted about going with…It will take me FOREVER to look thru all my messages!

Example 2: If I need to find an email address for my friend Bubba Peashooter, I have to swipe to find the contacts App (that is buried in a folder), click it, wait for it to open, scroll thru my massive list, click on his name…sometimes this takes 10-15 seconds….especially if I’m in another app to start!

Spotlight Search in iOS7 dramatically reduces the amount of time searching and finding.  As a matter of fact when you type ANY word, it searches across your contacts, apps, notes, reminders, and even your text messages! I just looked for Bubba with my Spotlight Search and I found him in 3 seconds….big time saver. And I just typed in “Jonas” and found out it was Timmy Twerpdorf that I texted…in 4 seconds (the extra second was because I had to scroll past the 124 Jonas Brothers songs I had in my iPhone!)

In iOS 7, you can access it from any page of your Home screen…here’s how: From any Home screen page of your iPhone or iPad, drag your finger down anywhere on the Home screen.

iOS7 Spotlight Search

Make the Picture Fit Your Background

In iOS 7, have you taken a beautiful snapshot of your family that won’t fit in your background now? It seems as if your iPhone automatically zooms your picture in so every face can’t fit in the frame and even when trying the ‘move and scale’ option the picture just pops right back out again to the same size?  What’s the point of the move and scale???!!!

Here’s a quick way to make your perfect picture fit your background:

  1. Go to your camera roll and find the picture you want
  2. Tap your screen once so it removes the title bar and edit bar at the top and bottom of the screen.
  3. Zoom and move the photo to how you want it to look for your background
  4. Take a screenshot of the picture (it will be saved as your most recent photo in your camera roll)
  5. Now go to your background/wallpaper settings and select the new “screenshot” photo you just took.


There you go, the picture fits!  Thanks to my 12-year old daughter who figured this one out all on her own!

How to remove oily spots on Otterbox Defender screen

Having sold several hundred OtterBoxes, we frequently get the question on how to remove the “bubbles” and “oily spots” on their OtterBox Defender protective cases.  Bubbles on your iPhone, iPad or iPod screen are annoying, and they detract from the aesthetics of your device. These bubbles resemble splotches of water or oil underneath the screen. If your case looks like the pictures below, then try these steps:

Otterbox bubblesimages

Items you need before you begin

  • Lint Free Cloth
  • Talcum or cornstarch baby powder


  1. Remove your iPhone from the OtterBox covers.
  2. Wipe the iPhone screen and the inside and outside of the clear screen on your OtterBox cover with the lint-free cloth.
  3. Twist the lid on the baby powder so it is in the closed position.
  4. Shake the baby powder container vigorously for 20-30 seconds. (This creates a dust cloud in the container.)
  5. Tap the baby powder container on the top with your finger. (This allows any excess powder underneath the lid to fall onto the container.)
  6. While holding the OtterBox case so the INSIDE part of the screen is over the top of the baby powder lid, twist open the baby powder lid.
  7. Squeeze the container of powder gently so a little mushroom cloud of dust hits the underside of it.
  8. Replace the OtterBox cover on your iPhone. Touch the screen to ensure any bubbles are gone. If not, remove the cover, wipe off the screens on both the OtterBox cover and the iPhone and begin again.

Additional Tips

  • It may take a few attempts to get the correct amount of powder coating on the screen. If the white powder coating shows once the phone and cover are back together, simply wipe off both screens and try again.
  • Use a plain baby powder; avoid those with aloe or other additives for the best results.

Kinda like the old ‘salt-on-the-napkin’ trick so your frosty beverage doesn’t stick to the napkin!  Good Luck!

Let There Be Light

I’m surprised how many people don’t know about this handy feature in iOS7 yet…

Walking up to your house door late at night and can’t find the keyhole? Trying to find the lost TV remote under the couch?

iOS7 now has a flashlight built into it…no need for another app.

1) Simply go to your control center by sliding your finger up from the bottom of the screen.

2) Select the flashlight icon.


Go therefore now and share the light!