Tag Archives: iPhone Screen Repair

OopsCare @ OopsRepair - Kick iPhone Insurance to the Curb

6 Things I wish I’d known before I signed up for insurance (and the process I went thru to find out)

I recently broke my iPhone 6S Plus screen rendering it useless.  The screen went black and there was no way to turn it on.  It was terrible, but I thought, ‘thank goodness I have iPhone insurance!” You’d think that breaking the phone would be the worst part of this story, but just hold on. Here’s what happened next… and what I learned along the way.

My carrier could care less that I broke my phone

It’s not an overstatement when I say zero sympathy was given to me when I walked into my carrier explaining my broken-phone dilemma. The eyes of my rep literally lit up as she asked if I was interested in ditching the broken phone to “just buy a new one instead.” I think I actually saw the reflection of the dollar signs in her blue eyes.  I politely said “no” and, obviously disappointed, she then proceeded to tell me to call the customer service number for my insurance company – an altogether separate company from my carrier. Yeah, I should have I realized right then that this wasn’t going to be the ‘quick and easy’ process I was promised. I couldn’t even get my new phone at my carrier’s store today, you know, the company I pay the insurance premiums to?! I needed to call the “other” company to handle this.

 

My deductible on my iPhone insurance was more than I had expected to pay

After leaving my carrier, I immediately called the “other” company only to find out my iPhone insurance required me to pay an additional deductible to get my phone fixed. I explained that I was on the premium insurance plan where I paid $13 a month already.  The man on the other end of the phone commented that this monthly amount only entitled me to have insurance on my iPhone…and that, regardless of what is wrong with my phone, whether it is a broken screen or a crackling earpiece speaker, the deductible to repair it is always the same amount! In my case that was $200! What!? Now not-so-quick-and-easy just became expensive too!

The time it took to get a new phone was longer than I expected to wait

I moved forward with the iPhone insurance company and discovered that the soonest I would get my new phone is 1-2 business days. But wait…today is Friday! I wouldn’t receive it until Monday at the earliest unless I want to pay extra for overnight shipping, another $30! You know I had to bite the bullet on that one, I can’t live without my phone for 3 days! Not-so-quick-and-easy and not-so-cheap just became not-so-convenient too!

I got a refurbished phone…not a new one

Upon receiving my “new” phone from the iPhone insurance company, I noticed that the housing was scuffed. I quickly called, fully expecting them to say, ‘oh no, we’ll send you a replacement right away!’ Um, no. I was informed that the phone replacement I was promised was in fact not a new phone. They had sent me a “certified refurbished device!” I had just paid $230 and waited 3 days to get someone’s USED phone! And I was stuck with this beat up frame!?

 The painful data transfer process from my old phone

After all the hoops I went through so far, I thought that surely the biggest hassles were behind me…I was wrong. Because I am “one-of-those-people” who doesn’t like technology or trust my information in the cloud, I didn’t have an iCloud backup of my device…nor did I have a backup on my computer.  When I called to find out how to get all my info on the new phone, I was told I could backup my old device onto iTunes. One problem, my screen doesn’t work! I can’t select the prompts on my phone to even back it up! So, I called my carrier again to see if they could put a new screen on so I can just access the information. I bet you can guess what their response was. “Nope.” Great.

When life became easy again

In my frustration, I called Oops Repair to see if they would be kind enough to replace my screen so I can access the data. They agreed and said they could even do it today! When I got there, they introduced me to OopsCare. For less than half of my deductible with my iPhone insurance and in less than 30 minutes they could replace the screen on my original phone! No data transfer needed. My phone worked like it was never broken!  I hugged the tech, quit my iPhone  insurance, became an OopsCare Member, and will never look anywhere else for my technology needs!

I like easy, I like saving time, and I like saving money. So, I like Oops Repair. You will too. Promise.

Do you have a similar experience with iPhone or iPad insurance? We’d love to hear from you! Leave a comment below and tell us your experience!

Oops of the Week: March 21, 2015

This week’s Oops of the Week is this white iPhone 5.

Oops of the Week March 21

 

We didn’t have time to get the back story on how it was broken since it was repaired and ready to go in only NINE MINUTES!!

That’s right, before the owner fixed a cup of coffee and went to sit down, it was done. No time for chit chat!

So what are you waiting on? It’s obviously not us!

Oops of the Week: Jan 10, 2015

The Crime: Assault

The Victims: Our customer John and this unlucky iPhone 5S.

The Crime Scene: New Year’s Eve at John’s residence.

The Perpetrator: John’s wife, (5’2”, 110lbs).

The Story: As we understand it, John and his wife, young parents of a beautiful , 9-week old baby boy, had been involved in a discussion in which his wife expressed unhappiness with his attentiveness since the baby had been born. In his statement, John told us, “She kept saying things like ‘you don’t find me attractive anymore’ and crying all the time!” Determined to keep the romance alive, they made a date for New Year’s Eve. But when it was time to go, she didn’t want to leave the baby. John, unmoved in his resolve to sweep her off her feet, said “No problem…we can stay home and have a nice quiet evening at home watching the ball drop alone.” Of course, the baby woke several times, but finally settled to sleep around 10:30pm.

John had planned to capture the wonderful moment of the first kiss of the New Year to commemorate the evening. So still driven to do just that, they snuggled up together to watch the festivities in Times Square with his cell phone lying next to his hand…and quickly they both fell sound asleep.

At 11:59pm, John’s wife was awakened by the loud countdown and, realizing they were about to miss it entirely, she simultaneously elbowed her husband sleeping next to her on the sofa to wake him & began straightening her mussed hair in one swift movement. She described the ‘incident’ as a gentle nudge. He, however, described it as a “full on assault to his ribcage and right lung by her stiletto-like elbow.”

Needless to say, his lightning-fast reaction to the stabbing pain in his side sent his iPhone 5S sailing through the air, crashing into the television screen and breaking the LCD screen on his phone.

We fixed the iPhone in less than 30 minutes. The TV survived unscathed miraculously.

John only had a cracked rib and after he brought home flowers and suggested they watch The Notebook together, his wife was happy.

No arrests were made.

Oops of the Week - Jan 9

 

Oops of the Week: Jan 25

This iPhone 4S tumbled from a construction worker’s hip holster, down a hole, only to be buried buried alive under a half ton of the gravel being dumped by a backhoe.  He spent 30 minutes digging it back out and found it completely busted up and not turning on.  Amazingly enough, in LESS time it took him to dig it out, we had it fixed and working again!

4S Oops of the Week