Tag Archives: iPhone repair

FACTS You Need to Know About the Apple iPhone Slow Down / Battery Fiasco

So we have been asked hundreds of times about the Apple iPhone Slow Down Battery Fiasco. In case you’ve been under a rock or sick with the awful flu that’s going around, you can read about how Apple is slowing down phones with older batteries here and how they apologized and offered a discount to replace the battery here.  Many iPhone users are asking us why we aren’t matching the Apple price.

Remember, that Apple’s NORMAL price is $79.95, and they are only offering this promotional price after they admitted to misleading users and slowing down your iPhone – which you are now having to pay them to fix! For some, this point alone is enough to make them not want to have Apple replace the battery! But in case you don’t harbor the same angst as others, here are the OTHER facts that might affect your choice of where to get your battery replaced and speed up your phone as they relate to several options for replacement:

Option #1 – Replace your battery at the Apple Store

Apple will replace your battery for $29.95

  • Closest locations to Chattanooga: Atlanta, Knoxville, Birmingham (drive time is approximately 2 hours)
  • You must make an appointment. Earliest appointments are 4 weeks out.
  • Stand in line at the Genius Bar for your appointment = 10 – 60 minutes
  • You have to remove the ‘Find-my-iPhone’ and erase your iPhone before the repair can begin. (Be sure to backup your device) = 30-60 minutes
  • Your iPhone will be restored to factory settings at the Apple Store
  • Average wait time for the repair to be completed = 4 hours
  • Drive back to Chattanooga = 2 hours
  • Restore your iPhone data from backup = 30-60 minutes

Total Time = 4 weeks, 8-9 hours

Total Cost = $29.95 + Tax + Gas for your car

 

Photo cred: Getty Images

Option #2 – Replace your battery at an Apple Affiliate Store (Simply Mac at Hamilton Place here in Chattanooga, TN)

Apple will replace your battery for $29.95

  • If they are out of stock (which they DO NOT as of this post in January 2018, nor will until April 2018) they will SHIP your iPhone to Apple in California for the repair.
  • You have to remove the ‘Find-my-iPhone’ and erase your iPhone before the iPhone can be shipped. (Be sure to backup your device) = 30-60 minutes
  • Drive to Simply Mac = 10 – 45 minutes
  • Stand in line waiting for your name to be called = 10 – 60 minutes
  • Drive back home = 10 – 45 minutes
  • Average turnaround time = 5-7 days
  • Drive AGAIN to Simply Mac to pick up your iPhone = 10 – 45 minutes
  • Drive back home AGAIN = 10 – 45 minutes
  • Restore your iPhone data from backup = 30-60 minutes
  • If they have the battery in stock (which they DO NOT until April 2018) it is a 4-hour turnaround time.

Total Time = 5-7 days if not in stock | 4 hours if in stock

Total Cost = $29.95 + Tax + $6.95 for shipping | $29.95 + Tax

Photo cred: iFixit

Option #3 – Replace your battery locally with Oops Repair

Oops Repair will replace for $39.95 – $69.95 ($14.95 – $34.95 for OopsCare Members)

  • No appointment needed, walk right in to our Broad Street location in Chattanooga
  • Find-my-iPhone can be left as-is
  • Enjoy pleasant conversation with the owner and employees
  • Enjoy FREE coffee, tea, water or soda
  • Enjoy a comfortable place to sit and wait
  • Feel good about supporting a local business (that incidentally didn’t cause you to need this fix in the first place)
  • Get your iPhone back in 20 minutes

Total Time = 20 minutes

Total Cost = $39.95 – $69.95 ($14.95 – $34.95 for OopsCare Members)

 

Now I don’t know about you, but it seems like a clear choice when you know the facts! Give Oops Repair a try, you won’t be disappointed! With over 700 5-star ratings on Facebook, Google and Yelp, it’s worth a shot! You’ll even get a 6-month parts and labor warranty on the battery! What do you have to lose? Well….except the time spent waiting a lot longer for the first two options!

16 of things that Won’t happen to OopsCare Family Plan Members

There are a lot of benefits to gained by becoming an OopsCare Member, sure. But have you thought about all the things that will never happen to you again once your join?  Well, don’t worry, we did. Read on and see for yourself, what won’t happen when you kick your iPhone insurance to the curb and join OopsCare.

  • 1. You won’t wait longer than 30 minutes for a repair. That’s right, every iPhone repair takes 30 minutes or less. And our parts are in stock!

Kick your iPhone to the curb and sign up for OopsCare today. We know you’ll love all the things that WON’T happen as much as you love the things that will! Learn more here.

Check out 6 Things I wish I’d known before I signed up for insurance (and the process I went thru to find out) here.

OopsCare @ OopsRepair - Kick iPhone Insurance to the Curb

6 Things I wish I’d known before I signed up for insurance (and the process I went thru to find out)

I recently broke my iPhone 6S Plus screen rendering it useless.  The screen went black and there was no way to turn it on.  It was terrible, but I thought, ‘thank goodness I have iPhone insurance!” You’d think that breaking the phone would be the worst part of this story, but just hold on. Here’s what happened next… and what I learned along the way.

My carrier could care less that I broke my phone

It’s not an overstatement when I say zero sympathy was given to me when I walked into my carrier explaining my broken-phone dilemma. The eyes of my rep literally lit up as she asked if I was interested in ditching the broken phone to “just buy a new one instead.” I think I actually saw the reflection of the dollar signs in her blue eyes.  I politely said “no” and, obviously disappointed, she then proceeded to tell me to call the customer service number for my insurance company – an altogether separate company from my carrier. Yeah, I should have I realized right then that this wasn’t going to be the ‘quick and easy’ process I was promised. I couldn’t even get my new phone at my carrier’s store today, you know, the company I pay the insurance premiums to?! I needed to call the “other” company to handle this.

 

My deductible on my iPhone insurance was more than I had expected to pay

After leaving my carrier, I immediately called the “other” company only to find out my iPhone insurance required me to pay an additional deductible to get my phone fixed. I explained that I was on the premium insurance plan where I paid $13 a month already.  The man on the other end of the phone commented that this monthly amount only entitled me to have insurance on my iPhone…and that, regardless of what is wrong with my phone, whether it is a broken screen or a crackling earpiece speaker, the deductible to repair it is always the same amount! In my case that was $200! What!? Now not-so-quick-and-easy just became expensive too!

The time it took to get a new phone was longer than I expected to wait

I moved forward with the iPhone insurance company and discovered that the soonest I would get my new phone is 1-2 business days. But wait…today is Friday! I wouldn’t receive it until Monday at the earliest unless I want to pay extra for overnight shipping, another $30! You know I had to bite the bullet on that one, I can’t live without my phone for 3 days! Not-so-quick-and-easy and not-so-cheap just became not-so-convenient too!

I got a refurbished phone…not a new one

Upon receiving my “new” phone from the iPhone insurance company, I noticed that the housing was scuffed. I quickly called, fully expecting them to say, ‘oh no, we’ll send you a replacement right away!’ Um, no. I was informed that the phone replacement I was promised was in fact not a new phone. They had sent me a “certified refurbished device!” I had just paid $230 and waited 3 days to get someone’s USED phone! And I was stuck with this beat up frame!?

 The painful data transfer process from my old phone

After all the hoops I went through so far, I thought that surely the biggest hassles were behind me…I was wrong. Because I am “one-of-those-people” who doesn’t like technology or trust my information in the cloud, I didn’t have an iCloud backup of my device…nor did I have a backup on my computer.  When I called to find out how to get all my info on the new phone, I was told I could backup my old device onto iTunes. One problem, my screen doesn’t work! I can’t select the prompts on my phone to even back it up! So, I called my carrier again to see if they could put a new screen on so I can just access the information. I bet you can guess what their response was. “Nope.” Great.

When life became easy again

In my frustration, I called Oops Repair to see if they would be kind enough to replace my screen so I can access the data. They agreed and said they could even do it today! When I got there, they introduced me to OopsCare. For less than half of my deductible with my iPhone insurance and in less than 30 minutes they could replace the screen on my original phone! No data transfer needed. My phone worked like it was never broken!  I hugged the tech, quit my iPhone  insurance, became an OopsCare Member, and will never look anywhere else for my technology needs!

I like easy, I like saving time, and I like saving money. So, I like Oops Repair. You will too. Promise.

Do you have a similar experience with iPhone or iPad insurance? We’d love to hear from you! Leave a comment below and tell us your experience!

Oops of the Week: April 1, 2014

“I’m a sentimental sap that’s all…”

Words from an old-school jazz song a lot of our followers won’t even know. But that’s okay. The point is that we get “old-school” as well as hip and trendy!

Don’t think for a moment with all our talk of the new Apple Watch and iPhone 6 tips that we don’t have a sentimental side that understands those of you who want to hang on to that older iPhone 4! We are ohere for you too when the inevitable happens and it breaks! In fact, this week’s Oops of the Week is this iPhone 4, which took a bit of a beating, shattering the screen and even making a hole in it!

But we fixed it up in 32 minutes, good as new. No need to upgrade just yet! So if you’re one of the many who find Siri a little bit creepy and want to hang on to your older model iPhone, don’t worry! We can help keep you connected with in-stock parts on the “not-so-new-phones” at prices that won’t make you cry!

Tax Return Investment: Your Current Smartphone

According to CNN Money, the average 2014 tax refund so far has been $3120. A generous tax refund is a great reason to invest in the gadgets you’ve wanted all year…

But what if you have other plans for your money?

Dollar Symbol

Consumer Reports suggests that in order to save hundreds of dollars per year on electronics, consumers should shop for previous-generation devices and sell any unused gadgets to offset the price of a new phone or tablet. Refurbished items also offer a substantial discount on a great device and net a good profit for the seller.

That’s where Oops Repair comes in. Stretch your refund dollars further by having your devices repaired instead of replaced. A cracked screen or faulty battery may render an iPhone worthless in the eyes of most consumers, but at Oops Repair, we’ll fix what’s broken quickly and competently. Oops Repair offers iPhone Repair, iPad Repair, iPod Repair and Samsung Galaxy Repair. We care about our customers, and we offer clear and honest pricing, right on our website. You can then continue to use that device for a fraction of the cost of a new one…or sell it for much more than you could with a cracked screen.

So, with that said, we want to hear from you! What are your plans for your 2014 tax refund? Are you saving for a new gadget or are you planning to repair the one you have now?

Like us on Facebook and Follow us on Twitter for more money-saving tips and tech-advice from our experts to get the most out of your iPhone, iPad, iPod or Galaxy.

Repairing vs buying another iPhone

You broke your iPhone screen….now what? With so many options out there these days, let us lay out the truth and help explain the cost effectiveness of a repair versus just getting a “new” phone.

As a fair baseline, we went to the “fountains of truth” for our pricing comparisons….Apple, eBay and Craigslist.  On the Apple website, we looked at the price for a new phone (without a contract) and an ‘exchanged’ iPhone price at any Apple Store. For eBay we took an average price of the first ten items that matched our criteria…for both new and used.  For Craigslist we assumed all items were used and we took the average price of 50 phones for each iPhone (10 listings from 5 U.S. cities) Check out the chart below:

Screen Shot 2015-01-02 at 4.38.46 PM

As you can see, choosing to repair your iPhone with Oops Repair is a great financial option. In addition to the savings:

Why we DON’T do color conversions for iPhones, iPads, iPods

Almost everyday here at Oops Repair we get asked if we can do color conversions for iPhones, iPads and iPods. And we always answer “NO”.

Why Not? A couple reasons:

1) They’re junk.  ALL colored screens that exist in the market are made by third party vendors and do NOT have the quality that OEM parts have.  We have already written a 2-part blog about this in the past, which elaborates on this point.

2) Too many options. We are not interested in filling up our inventory with 30 variations of colors for each device, only to hope which combination people want.  I have talked with several suppliers where the color conversions make up 50% of their inventory and only contribute to 5% of their sales.  Not good business decisions.  Our Hedgehog Concept is doing what works, what lasts and what helps.

“But dude….there are tons of other companies that will install them for me.”

Yes…you’re right, they will, but OopsRepair won’t.  And we’re not sorry about it.  We can’t install junk and expect our name to also be associated with incredible quality and service.  It’s not possible. We think it’s kinda funny that those who do the conversions and post them on their Facebook pages try hard to promote how cool they are…and typically charge MORE for them! Pay MORE for a piece of junk? WHY?!?!

If you really want your blinged-out-diamond-studded-gold-mirrored-clear-backed-red-blue-green-yellow-purple-zebra-leopard-with-a-splash-of-dalmatian-printed iPhone you’ll have to go somewhere else!!

But if you want OEM quality parts that come with amazing low prices, exceptional service and a long warranty, come on in…we’re ready to help and serve you!

Feedback? We’d love to hear it!

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Why wait for a price?

In today’s society, with competitive information at your fingertips, I find it a bit annoying that companies still have you fill out a contact form to get pricing on their service.  Or worse are the ones that string you along, thinking that by giving them this information, you will get their pricing, only to receive a message that says “Thanks for filling out our form.  A sales associate will contact you shortly”.  Seriously?

So….I have to fill out a form, and wait for you, to call me back, to tell me a price? I got two words for you….Pah leeze…I already spent time checking out your site, and your competitor’s site and now I have to I have wait on you??  I don’t think so.  I’ll just go with the other guy.

I noticed this amongst many other Phone and Tablet Repair shops…even here in Chattanooga and Grand Rapids. At OopsRepair, we put all of our pricing right out there for you, no guessing required.  You don’t wait for us to call you.  You already spent time looking.  I promise that we have the lowest price in town, with OEM parts in stock, ready to fix your iPhone, iPad, iPod or Galaxy Phone.

See our prices, book an appointment, get it fixed TODAY!

Any questions?

Oops of the Week: Nov 29

I took a trip up to Michigan for Thanksgiving this year and my niece, Carly, who was back from Michigan State busted her iPhone 5.  She was diligently studying for one of her exams when it suddenly leapt from her lap, took a two-foot drop, and crashed onto the hardwood floor below.  How lucky was she that I just happened to have an extra iPhone 5 Replacement Screen in my OopsRepair bag of tools?

Carly's iPhone 5

Long story short….Carly now has a shiny new iPhone 5 Screen (and an OtterBox) that made her very happy and ready to conquer those end-of-semester exams!

Thanks Carly for the ‘Oops of the Week’ and have a safe trip back to school!