Tag Archives: iPhone insurance

16 of things that Won’t happen to OopsCare Family Plan Members

There are a lot of benefits to gained by becoming an OopsCare Member, sure. But have you thought about all the things that will never happen to you again once your join?  Well, don’t worry, we did. Read on and see for yourself, what won’t happen when you kick your iPhone insurance to the curb and join OopsCare.

  • 1. You won’t wait longer than 30 minutes for a repair. That’s right, every iPhone repair takes 30 minutes or less. And our parts are in stock!

Kick your iPhone to the curb and sign up for OopsCare today. We know you’ll love all the things that WON’T happen as much as you love the things that will! Learn more here.

Check out 6 Things I wish I’d known before I signed up for insurance (and the process I went thru to find out) here.

OopsCare @ OopsRepair - Kick iPhone Insurance to the Curb

6 Things I wish I’d known before I signed up for insurance (and the process I went thru to find out)

I recently broke my iPhone 6S Plus screen rendering it useless.  The screen went black and there was no way to turn it on.  It was terrible, but I thought, ‘thank goodness I have iPhone insurance!” You’d think that breaking the phone would be the worst part of this story, but just hold on. Here’s what happened next… and what I learned along the way.

My carrier could care less that I broke my phone

It’s not an overstatement when I say zero sympathy was given to me when I walked into my carrier explaining my broken-phone dilemma. The eyes of my rep literally lit up as she asked if I was interested in ditching the broken phone to “just buy a new one instead.” I think I actually saw the reflection of the dollar signs in her blue eyes.  I politely said “no” and, obviously disappointed, she then proceeded to tell me to call the customer service number for my insurance company – an altogether separate company from my carrier. Yeah, I should have I realized right then that this wasn’t going to be the ‘quick and easy’ process I was promised. I couldn’t even get my new phone at my carrier’s store today, you know, the company I pay the insurance premiums to?! I needed to call the “other” company to handle this.

 

My deductible on my iPhone insurance was more than I had expected to pay

After leaving my carrier, I immediately called the “other” company only to find out my iPhone insurance required me to pay an additional deductible to get my phone fixed. I explained that I was on the premium insurance plan where I paid $13 a month already.  The man on the other end of the phone commented that this monthly amount only entitled me to have insurance on my iPhone…and that, regardless of what is wrong with my phone, whether it is a broken screen or a crackling earpiece speaker, the deductible to repair it is always the same amount! In my case that was $200! What!? Now not-so-quick-and-easy just became expensive too!

The time it took to get a new phone was longer than I expected to wait

I moved forward with the iPhone insurance company and discovered that the soonest I would get my new phone is 1-2 business days. But wait…today is Friday! I wouldn’t receive it until Monday at the earliest unless I want to pay extra for overnight shipping, another $30! You know I had to bite the bullet on that one, I can’t live without my phone for 3 days! Not-so-quick-and-easy and not-so-cheap just became not-so-convenient too!

I got a refurbished phone…not a new one

Upon receiving my “new” phone from the iPhone insurance company, I noticed that the housing was scuffed. I quickly called, fully expecting them to say, ‘oh no, we’ll send you a replacement right away!’ Um, no. I was informed that the phone replacement I was promised was in fact not a new phone. They had sent me a “certified refurbished device!” I had just paid $230 and waited 3 days to get someone’s USED phone! And I was stuck with this beat up frame!?

 The painful data transfer process from my old phone

After all the hoops I went through so far, I thought that surely the biggest hassles were behind me…I was wrong. Because I am “one-of-those-people” who doesn’t like technology or trust my information in the cloud, I didn’t have an iCloud backup of my device…nor did I have a backup on my computer.  When I called to find out how to get all my info on the new phone, I was told I could backup my old device onto iTunes. One problem, my screen doesn’t work! I can’t select the prompts on my phone to even back it up! So, I called my carrier again to see if they could put a new screen on so I can just access the information. I bet you can guess what their response was. “Nope.” Great.

When life became easy again

In my frustration, I called Oops Repair to see if they would be kind enough to replace my screen so I can access the data. They agreed and said they could even do it today! When I got there, they introduced me to OopsCare. For less than half of my deductible with my iPhone insurance and in less than 30 minutes they could replace the screen on my original phone! No data transfer needed. My phone worked like it was never broken!  I hugged the tech, quit my iPhone  insurance, became an OopsCare Member, and will never look anywhere else for my technology needs!

I like easy, I like saving time, and I like saving money. So, I like Oops Repair. You will too. Promise.

Do you have a similar experience with iPhone or iPad insurance? We’d love to hear from you! Leave a comment below and tell us your experience!

Ditch the Insurance and SAVE MONEY!

“I LOVE talking to my insurance company! When it comes to a claim, they are so efficient, helpful and quick!” said no one…ever!

The common issue of getting stuck on the line with an insurance company and never finding resolution is frustrating for even the most patient person. When it comes to insurance for your smartphone, most providers offer plans that will “protect your phone” and give you peace of mind.  However, see if the testimonial below hits home with you or someone else you know:

” I decided that given our rather clumsy tendencies, it would be best to purchase the seemingly inexpensive insurance for $10 per phone, per month, for both my new iPhone 5S and my wife’s new iPhone 5C. I was told that it would cover everything the warranty doesn’t, including accidental and water damage. About a year later ($240 of insurance payments on our phones) I dropped my iPhone 5S but assumed that it would be a quick process to have it replaced. I called my carrier, and they told me who my insurance was through and gave me the number to contact. I called and essentially found out that while I was covered, I had a $150 deductible because my iPhone 5S was one of the “more expensive” to replace. At that point I realized that we had dropped $240 between our two phones on insurance, and now would need to pay an additional $150 to replace my phone. Not to mention the 3-5 days I would be with out my iPhone.  I canceled the service.

It was an expensive lesson. However, I have definitely learned that there are better alternatives to traditional cell phone insurance from your carrier. ”

– Robert T.

The reality of Robert’s story is all too common!  Most smartphone repairs can be dealt with for under $200. In fact, at Oops Repair, we can fix most iPhones for less than $100.  We offer a 1-hour turn-around time and a 6-month warranty on the repair.

Take the $10 a month and put it aside for your next phone instead:

Setting aside the $10 you would be paying for insurance can be a smart way to subsidize paying for the repairs yourself, instead of leaning on the frustrations of a cell phone insurance company. If you end up keeping your phone in good working order at the end of your contract, you can easily roll the money you’ve set aside into the purchase of a new phone! This option may seem risky but we can very confidently say that paying out $10 a month for 24 months ($240, per phone) and then possibly having to deal with a deductible (upwards of $100-$150), is riskier.

In the end, there are endless ways to spend money on your phone, and cell phone insurance can be a pricy and non-rewarding option. I keep my iPhone in a case, away from my child, and hope for the best. If something does happen, I have $10 a month saved to pay for the repair!