Tag Archives: iPhone 6 Cracked Screen Repair

OopsCare @ OopsRepair - Kick iPhone Insurance to the Curb

6 Things I wish I’d known before I signed up for insurance (and the process I went thru to find out)

I recently broke my iPhone 6S Plus screen rendering it useless.  The screen went black and there was no way to turn it on.  It was terrible, but I thought, ‘thank goodness I have iPhone insurance!” You’d think that breaking the phone would be the worst part of this story, but just hold on. Here’s what happened next… and what I learned along the way.

My carrier could care less that I broke my phone

It’s not an overstatement when I say zero sympathy was given to me when I walked into my carrier explaining my broken-phone dilemma. The eyes of my rep literally lit up as she asked if I was interested in ditching the broken phone to “just buy a new one instead.” I think I actually saw the reflection of the dollar signs in her blue eyes.  I politely said “no” and, obviously disappointed, she then proceeded to tell me to call the customer service number for my insurance company – an altogether separate company from my carrier. Yeah, I should have I realized right then that this wasn’t going to be the ‘quick and easy’ process I was promised. I couldn’t even get my new phone at my carrier’s store today, you know, the company I pay the insurance premiums to?! I needed to call the “other” company to handle this.

 

My deductible on my iPhone insurance was more than I had expected to pay

After leaving my carrier, I immediately called the “other” company only to find out my iPhone insurance required me to pay an additional deductible to get my phone fixed. I explained that I was on the premium insurance plan where I paid $13 a month already.  The man on the other end of the phone commented that this monthly amount only entitled me to have insurance on my iPhone…and that, regardless of what is wrong with my phone, whether it is a broken screen or a crackling earpiece speaker, the deductible to repair it is always the same amount! In my case that was $200! What!? Now not-so-quick-and-easy just became expensive too!

The time it took to get a new phone was longer than I expected to wait

I moved forward with the iPhone insurance company and discovered that the soonest I would get my new phone is 1-2 business days. But wait…today is Friday! I wouldn’t receive it until Monday at the earliest unless I want to pay extra for overnight shipping, another $30! You know I had to bite the bullet on that one, I can’t live without my phone for 3 days! Not-so-quick-and-easy and not-so-cheap just became not-so-convenient too!

I got a refurbished phone…not a new one

Upon receiving my “new” phone from the iPhone insurance company, I noticed that the housing was scuffed. I quickly called, fully expecting them to say, ‘oh no, we’ll send you a replacement right away!’ Um, no. I was informed that the phone replacement I was promised was in fact not a new phone. They had sent me a “certified refurbished device!” I had just paid $230 and waited 3 days to get someone’s USED phone! And I was stuck with this beat up frame!?

 The painful data transfer process from my old phone

After all the hoops I went through so far, I thought that surely the biggest hassles were behind me…I was wrong. Because I am “one-of-those-people” who doesn’t like technology or trust my information in the cloud, I didn’t have an iCloud backup of my device…nor did I have a backup on my computer.  When I called to find out how to get all my info on the new phone, I was told I could backup my old device onto iTunes. One problem, my screen doesn’t work! I can’t select the prompts on my phone to even back it up! So, I called my carrier again to see if they could put a new screen on so I can just access the information. I bet you can guess what their response was. “Nope.” Great.

When life became easy again

In my frustration, I called Oops Repair to see if they would be kind enough to replace my screen so I can access the data. They agreed and said they could even do it today! When I got there, they introduced me to OopsCare. For less than half of my deductible with my iPhone insurance and in less than 30 minutes they could replace the screen on my original phone! No data transfer needed. My phone worked like it was never broken!  I hugged the tech, quit my iPhone  insurance, became an OopsCare Member, and will never look anywhere else for my technology needs!

I like easy, I like saving time, and I like saving money. So, I like Oops Repair. You will too. Promise.

Do you have a similar experience with iPhone or iPad insurance? We’d love to hear from you! Leave a comment below and tell us your experience!

Oops of the Week: July 4, 2015

After a thorough investigation for this week’s ‘Oops-of-the-Week’, we discovered how to tap into the iPhone’s internal history log of events…here’s what we discovered:

Date: Thursday, July 2, 2015

6:55am – Alarm. Slapped frantically by human operator’s hand repeatedly until alarm was cancelled.

7:00 am – Text messaging, email, Facebook, Snapchat, weather app, traffic app engaged.

7:08 am – Sensors indicate steam from the shower is making our circuits damp but nothing we can’t handle.

7:30 am – Dropped. Hit bed frame and came to rest under edge of bed, stepped on during search, retrieved. Systems shaken but all still functioning properly.

7:45 am – Stuffed into pocket, impact with door on the way out, sat on in the vehicle and finally retrieved only to be dropped into a cup holder. Sensors indicate a possibly harmful moisture level but so far the water level has not breached the back case seam. With all the movement from this vehicle, the situation could become critical any moment. System on high alert.

7:58am – Selfie taken and shared before leaving vehicle. Stuffed into pocket again.

8:02am – Landed on desk unit. Downgraded to normal alert levels. Text messaging, email, Facebook, Snapchat, Instagram engaged. Twelve more selfies taken, one shared.

8:15 am – 11:00 am Text messaging, email, Facebook, Snapchat, Instagram, checked, posts shared, responses given, periodically throughout the morning. One impact with desk top upon appearance of stout human with stern face. Systems mildly shaken, no harm done.

11:15am – Forced again into pocket, moved with human operator to another location. Sensors indicate increased noise level and multiple humans in close proximity. Return to high alert.

11:21am – Impact with table top. Sensors indicate multiple humans near our operator and innumerable potential hazards: moisture, heated sticky substances, instability of table. We have already experienced multiple bumps and one incident of a fall that was too close for comfort. Our sensors tell us we are too near the edge. All indicators point to a solid, firm ground surface. All circuits stay alert! What is our operator thinking?

11:22am – Red alert! Red alert! All circuits and systems – brace for impact!

11:23 am – Came to rest on ground and metal leg. Possibly support for table from which we fell. All systems report no damage. That was a close call – too close. Awaiting retrieval from our operator.

11:28am –  Sensors indicate operator is completely unaware of our demise. Systems remain on high alert.

11:31am – Operator begins frantic movement of all extremities. Brace for possible impact or force!

11:32am – Operator’s foot presses down, effectively bending unit. Systems indicate frame is bent, screen is cracked. Operator finally retrieves unit and returns to office. Operator repeatedly picks up unit and  returns to desk, almost as if human has forgotten damage to unit and has some level of dependency. Sensors indicate operator is becoming more agitated. All systems still on high alert.

2:35pm – Operator engages Siri. “Call Oops Repair.” Duration of call: 1minute, 47 seconds. Operator slides unit gently into pocket and is promptly on the move.

2:51pm – Sensors indicate we have arrived at Oops Repair’s address. Operator has turned unit over to another human. Unit powered down.

3:11pm – Unit powered on. Sensors indicate a repositioned frame and a new front screen have been installed. Even minor harm done from previous impacts seems to be eradicated. Unit returned to operator.

3:12pm – Apple pay engaged. Payment processed.

3:13pm – Human operator has returned to car. Protective barrier has been placed around unit. All systems have returned to normal alert levels.

oops of the week July 4

Oops of the Week – January 17, 2015

Our customer, Jim, went to the hardware store to do some shopping for home improvements. While in the lumber section, he bent over to see a price on a shelf.  As he did his iPhone 6 slipped out of his shirt pocket and hit the floor. His heart stopped. He picked it up and turned it over…not even a scratch! He slipped it back in his pocket with a mental promise to be more careful.

He moved on to the hardware section, and if can you believe it, he did it again while leaning over to check another price and THUD! His iPhone 6 hits the floor again, harder and louder this time. Cringing, he picked it up again, only to find that it was still perfect! He let out the breath he’d been holding and then, this time, slipped it in his back pocket where it would be safer.

He was then off to the plumbing aisle to check out some fixtures.  He pulled his phone out to take a picture of the one he liked…and it slipped out of his hand, tumbled down the aisle, and landed face down. Knowing his luck has surely run out, he reached to pick it up and turned it over…completely unscathed yet again!! He even chuckled a little bit in disbelief, (as did we at this point)…

With his new formed pride, his “indestructible” iPhone caused a confident strut as he took off to the cash register. While in line, a bombshell blonde stepped in behind him. With a smug confidence that came from escaping certain doom multiple times, he pulled out his sleek and sexy iPhone 6 to impress the damsel and asked the cashier more loudly than necessary “Do you accept ApplePay?” (being sure to turn his body so that lovely lady behind him could see his phone).

As he slid his butter finger across the screen, the iPhone “literally leapt out of my hand,” flew through the air, slid between the beauty’s feet, and stopped just behind her as she stepped back out of the way of the flying phone.

Jim told us: “In the split second that it happened, I saw that my screen was still intact as her high heel boot pressed down into my screen.” The sound of the crunch as the screen broke was quickly drown out by Jim’s own screams as his SuperMan-like confidence met it’s kryptonite of shame.

I’m sure she looked a little less lovely as she handed him his phone back, with a cringe on her face, mouthing silently “Sorry.” Our customer’s pride felt like the tiny shards of glass sprinkling off his phone.

Needless say, he drove directly to Oops Repair, where we had him all fixed up with a new screen in just 24 minutes.  Unfortunately, we don’t know when or if his confidence will recover!

Oops of the Week Jan 19

Oops of the Week: Dec 12, 2014

This iPhone 6 had a nasty fall at the mall. Sneaking to get that perfect shot of little Suzy’s visit with Santa, the owner jerked when she was busted by Santa’s elf trying to take a prohibited picture! The phone hit the floor hard, bounced into Santa’s workshop, and slid to rest…right under Santa’s chair! She took the embarrassing walk to retrieve the phone from its unfortunate resting place as Santa, the elves, and all the other moms and kids in line watching (of course!) only to realize that the screen was as busted as her pride! Thankfully, we were able to replace her screen in 32 minutes and she was back off to her holiday happenings with no one the wiser…except maybe Santa.

iPhone 6 Oops of the Week