Tag Archives: Oops Repair

6 Things I wish I’d known before I signed up for insurance (and the process I went thru to find out)

I recently broke my iPhone 6S Plus screen rendering it useless.  The screen went black and there was no way to turn it on.  You’d think that would be the worst part of this story, but just hold on. Here’s what happened next… and what I learned along the way.

My carrier could care less that I broke my phone

It’s not an overstatement when I say zero sympathy was given to me when I walked into my carrier explaining my broken-phone dilemma. The eyes of my rep literally lit up as she asked if I was interested in ditching the broken phone to “just buy a new one instead.” I think I actually saw the reflection of the dollar signs in her blue eyes.  I politely said “no” and, obviously disappointed, she then proceeded to tell me to call the customer service number for my insurance company – an altogether separate company from my carrier. I should have I realized right then that this wasn’t going to be the ‘quick and easy’ process I was promised. I couldn’t even get my new phone at my carrier’s store today, you know, the company I pay the insurance premiums to?! I needed to call the “other” company to handle this.

My deductible was more than I had expected to pay

After leaving my carrier, I immediately called the “other” company only to find out I had to pay an additional deductible to get my phone fixed. I explained that I was on the premium insurance plan where I paid $13 a month already.  The man on the other end of the phone commented that this monthly amount only entitled me to have insurance on my iPhone…and that, regardless of what is wrong with my phone, whether it is a broken screen or a crackling earpiece speaker, the deductible to repair it is always the same amount! In my case that was $200! What!? Now not-so-quick-and-easy just became expensive too!

The time it took to get a new phone was longer than I expected to wait

I moved forward with the insurance company and discovered that the soonest I would get my new phone is 1-2 business days. But wait…today is Friday! I wouldn’t receive it until Monday at the earliest unless I want to pay extra for overnight shipping, another $30! You know I had to bite the bullet on that one, I can’t live without my phone for 3 days! Not-so-quick-and-easy and not-so-cheap just became not-so-convenient too!

I got a refurbished phone…not a new one

Upon receiving my “new” phone from the insurance company, I noticed that the housing was scuffed. I quickly called, fully expecting them to say, ‘oh no, we’ll send you a replacement right away!’ Um, no. I was informed that the phone replacement I was promised was in fact not a new phone, but rather a certified refurbished device! Do you mean I just paid $230 and waited 3 days to get someone’s used phone!? And I’m stuck with this beat up frame!?

The painful data transfer process from my old phone

After all the hoops I went through so far, I thought that surely the biggest hassles were behind me…I was wrong. Because I am “one-of-those-people” who doesn’t like technology or trust my information in the cloud, I didn’t have an iCloud backup of my device…nor did I have a backup on my computer.  When I called to find out how to get all my info on the new phone, I was told I could backup my old device onto iTunes. One problem, my screen doesn’t work! I can’t select the prompts on my phone to even back it up! I called my carrier again to see if they could put a new screen on so I can just access the information. I bet you can guess what their response was. “Nope.” Great.

When life became easy again

In my frustration, I called Oops Repair to see if they would be kind enough to replace my screen so I can access the data. They agreed and said they could even do it today! When I got there, they introduced me to OopsCare. For less than half of my deductible and in less than 30 minutes they could replace the screen on my original phone! No data transfer needed. It worked like it was never broken!  I hugged the tech, quit my insurance, became an OopsCare Member, and will never look anywhere else for my technology needs!

I like easy. I like time. I like money. I like Oops Repair. You will too. Promise.

Do you have a similar experience with iPhone or iPad insurance? We’d love to hear from you! Leave a comment below and tell us your experience!

Kids and iPads

When it comes to technology and kids, there are positives and negatives. After many years and millions of dollars spent, it has been found that with the proper guidance, education, and rules, technology is absolutely a benefit for children. If you have been deciding if you should buy your kid an iPad or not, then read on to find out why the iPad is a great investment in the growth and development of your child.

Benefits of iPads to Kids

Girl-iPadKids of this generation are already hooked on the television. Would you rather have your kid learning on an iPad or learning from a TV? By getting an iPad for your kids thus replacing their TV hours as a parent you can dramatically improve upon what they are learning and who they’re learning it from.

Inappropriate Channels/TV Shows

From the perspective of a parent, TV has many ads that are considered inappropriate, yet the iPad has parental restrictions that can be set most times to not have any ads. That’s right, the iPad can be set for your kids to run commercial free.

Interactive Screen Time

The television is a passive device, if you are looking for something more interactive for your kids, get them the iPad. Now, instead of your kids sitting motionless on the couch in front of the television all evening, your kids can be playing games, drawing, solving puzzles, typing, and watching educational videos. The Apple iTunes Store has a ginormous selection of educational books, games, apps, and videos for your children. iPad content can be controlled by parents. As long as the password is controlled only by the parents and unknown to the kids, parents maintain complete control over the content reviewed and played on the iPad.

Easier Customization

When you purchase an iPad, you can customize it for the age of the child that is going to be using it. Let’s be honest…do you really know what kids are watching on the television in their bedrooms at night? It is all too common for kids to be watching programming that is not age appropriate.

Portability

In addition,  the iPad has one very distinct feature the TV does not have: portability.  Your kids can go outside and sit under a tree. They can leave the house and read a book with a friend on their iPad.  And they can take it in the car with them on those long trips.

Keeping It Functional for Longer

There is a proactive approach to this problem by ensuring you buy an iPad protector to keep it safe in the little one’s hands. If the screen is broken or cracked,  Oops Repair can have your screen replaced and back in your kid’s hands in no time at all…typically less than 2 hours.

Take control of your kid’s downtime by getting them an iPad. If anything ever happens to it, know that we are here to take care of any problems that may happen to it.

 

Oops of the Week: July 4, 2015

After a thorough investigation for this week’s ‘Oops-of-the-Week’, we discovered how to tap into the iPhone’s internal history log of events…here’s what we discovered:

Date: Thursday, July 2, 2015

6:55am – Alarm. Slapped frantically by human operator’s hand repeatedly until alarm was cancelled.

7:00 am – Text messaging, email, Facebook, Snapchat, weather app, traffic app engaged.

7:08 am – Sensors indicate steam from the shower is making our circuits damp but nothing we can’t handle.

7:30 am – Dropped. Hit bed frame and came to rest under edge of bed, stepped on during search, retrieved. Systems shaken but all still functioning properly.

7:45 am – Stuffed into pocket, impact with door on the way out, sat on in the vehicle and finally retrieved only to be dropped into a cup holder. Sensors indicate a possibly harmful moisture level but so far the water level has not breached the back case seam. With all the movement from this vehicle, the situation could become critical any moment. System on high alert.

7:58am – Selfie taken and shared before leaving vehicle. Stuffed into pocket again.

8:02am – Landed on desk unit. Downgraded to normal alert levels. Text messaging, email, Facebook, Snapchat, Instagram engaged. Twelve more selfies taken, one shared.

8:15 am – 11:00 am Text messaging, email, Facebook, Snapchat, Instagram, checked, posts shared, responses given, periodically throughout the morning. One impact with desk top upon appearance of stout human with stern face. Systems mildly shaken, no harm done.

11:15am – Forced again into pocket, moved with human operator to another location. Sensors indicate increased noise level and multiple humans in close proximity. Return to high alert.

11:21am – Impact with table top. Sensors indicate multiple humans near our operator and innumerable potential hazards: moisture, heated sticky substances, instability of table. We have already experienced multiple bumps and one incident of a fall that was too close for comfort. Our sensors tell us we are too near the edge. All indicators point to a solid, firm ground surface. All circuits stay alert! What is our operator thinking?

11:22am – Red alert! Red alert! All circuits and systems – brace for impact!

11:23 am – Came to rest on ground and metal leg. Possibly support for table from which we fell. All systems report no damage. That was a close call – too close. Awaiting retrieval from our operator.

11:28am –  Sensors indicate operator is completely unaware of our demise. Systems remain on high alert.

11:31am – Operator begins frantic movement of all extremities. Brace for possible impact or force!

11:32am – Operator’s foot presses down, effectively bending unit. Systems indicate frame is bent, screen is cracked. Operator finally retrieves unit and returns to office. Operator repeatedly picks up unit and  returns to desk, almost as if human has forgotten damage to unit and has some level of dependency. Sensors indicate operator is becoming more agitated. All systems still on high alert.

2:35pm – Operator engages Siri. “Call Oops Repair.” Duration of call: 1minute, 47 seconds. Operator slides unit gently into pocket and is promptly on the move.

2:51pm – Sensors indicate we have arrived at Oops Repair’s address. Operator has turned unit over to another human. Unit powered down.

3:11pm – Unit powered on. Sensors indicate a repositioned frame and a new front screen have been installed. Even minor harm done from previous impacts seems to be eradicated. Unit returned to operator.

3:12pm – Apple pay engaged. Payment processed.

3:13pm – Human operator has returned to car. Protective barrier has been placed around unit. All systems have returned to normal alert levels.

oops of the week July 4

Oops of the Week: June 6, 2015

We get a lot of broken phones in here, but this one was a MESSED UP!

oops of the week June 6, 2015 - 1

LaeLynne brought us her iPhone 5C and it was so damaged we just HAD to ask!

Would you believe it had been ran over by a car? The phone slipped out of her pocket as she was getting in the car and she didn’t notice it until she was backing out of the driveway and saw something on the ground. So she stopped to see what it was. Of course by then the screen was shattered into oblivion and the home button had even been ripped off… but the phone still worked!

She told Siri to call Oops Repair and sped right over!  We replaced the screen, and the home button in less than an hour!

You can see from her face how happy she was to have her phone back, as good as new!

oops of the week June 6, 2015 - 2

 

 

Oops of the Week: May 30, 2015

This Oops of the Week features the Samsung Galaxy S5:

Oops of the Week May 30, 2015

It belongs to a brick mason contractor. Working on the new Market St & Main St buildout in Chattanooga, he climbed the first level of scaffolding when he received a text from his teenage daughter.  It was a picture of her new boyfriend.   He dropped the phone in shock. The S5 fell to the ground (about an 8 ft drop) as our customer dove to try to catch it, barely hanging onto the beam he was standing on. It bounced off his fingertips and crashed onto dirt below, landing face up, still working perfectly – displaying the boyfriend’s picture in bright vivid color!

He groaned at the picture but then breathed a sigh of relief that at least he hadn’t broken his phone as he began to climb down. Once on the ground, he went to retrieve the fly-away phone, only to find that a big black crow was attacking the phone! Talk about ANGRY BIRDS! 😛

(He insisted the bird was attacking the picture of the boyfriend that had still displayed, but we cannot confirm this.) However, it had pecked it’s beak several times into the screen, hence the look of the screen.

We were able to fix the screen, while he waited, in less than 30 minutes, good as new.

While waiting, our customer used his tablet to enroll his daughter into a popular all-girls prep school, here in Chattanooga 🙂 Seems everyone was happy…except maybe the daughter.

Now before you judge this dad as overreacting, here’s the pic his daughter sent:

Stoner Dude

Oops of the Week: April 1, 2014

“I’m a sentimental sap that’s all…”

Words from an old-school jazz song a lot of our followers won’t even know. But that’s okay. The point is that we get “old-school” as well as hip and trendy!

Don’t think for a moment with all our talk of the new Apple Watch and iPhone 6 tips that we don’t have a sentimental side that understands those of you who want to hang on to that older iPhone 4! We are ohere for you too when the inevitable happens and it breaks! In fact, this week’s Oops of the Week is this iPhone 4, which took a bit of a beating, shattering the screen and even making a hole in it!

But we fixed it up in 32 minutes, good as new. No need to upgrade just yet! So if you’re one of the many who find Siri a little bit creepy and want to hang on to your older model iPhone, don’t worry! We can help keep you connected with in-stock parts on the “not-so-new-phones” at prices that won’t make you cry!

Oops of the Week: March 21, 2015

This week’s Oops of the Week is this white iPhone 5.

Oops of the Week March 21

 

We didn’t have time to get the back story on how it was broken since it was repaired and ready to go in only NINE MINUTES!!

That’s right, before the owner fixed a cup of coffee and went to sit down, it was done. No time for chit chat!

So what are you waiting on? It’s obviously not us!

My phone doesn’t respond to touch

We get several calls a week from customers saying that they dropped their phone and it no longer responds to their touch.

Oh…you broke your digitizer.

Digi-what?

The digitizer is the electronic component that senses all touch functions. It is fused UNDER the glass and senses a human finger though the glass so that the unit can be controlled by your fingertip. The digitizer is very thin and transparent.

All of our front screen assemblies for iPhone and Samsung Galaxy come fused together from the factory and cannot be separated. They include the Front Glass, LCD and digitizer.  This means we cannot simply replace one component of the front screen.  So, good news, you get a brand new EVERYTHING when it comes to any front screen repair here at Oops Repair. All with a 6-month parts and labor warranty and back in your hands in less than 60-minutes!

iPhone Exploded View

 

Oops of the Week – January 31, 2015

This iPhone 5C was the victim of a “cuteness” accident last week.

The owner was out for her run down by the water front with her Beats earbuds plugged in.  She was jamming out to “This Girl is on Fire” as her iPhone 5C was securely tucked in her arm band. It didn’t take long before she noticed people were looking at her. Thinking that it must be her well-toned body, tanned physique, perfect running form, or her long blonde ponytail swaying as she ran, she whipped her hair a bit, held her chin a little higher, and started running with newfound vigor for her audience. As the run continued, however, the smiles and laughs from both men and women began to trouble her…were they laughing at her rather than admiring her?

She slowed her pace but continued running as she began to make a mental checklist of her apparel placement and choices. She noted nothing out of the norm, so she began to look around to find the source of their now amused looks. That’s when she looked behind her and saw it…the most adorable puppy she had ever seen was running at her heels.

She smiled at the adorable site, but perhaps looking a little too long. As she turned back to face the direction in which she was running, she caught a glimpse of the park bench just as she ran into it, her shin crashing into the seat and her body tumbling across the bench in what seemed to be slow motion.

Embarrassment gripped her as she crashed to the pavement on the other side of the bench, landing directly on her arm where her iPhone was secured.

As she began to take inventory of injuries (other than her pride, of course), the puppy jumped on her lap to playfully and immediately licked her face, instantly helping her forget the scrapes and bruises she had just received.

Unfortunately that adorable puppy could not erase the obliterated screen on her iPhone… but we could!  Only 28 minutes after her arrival, she walked out of our store with her phone as good as new and her new found companion, Trip, at her side!

Oops of the Week - Jan 31IMG_1105

 

 

 

 

 

 

Oops of the Week – January 17, 2015

Our customer, Jim, went to the hardware store to do some shopping for home improvements. While in the lumber section, he bent over to see a price on a shelf.  As he did his iPhone 6 slipped out of his shirt pocket and hit the floor. His heart stopped. He picked it up and turned it over…not even a scratch! He slipped it back in his pocket with a mental promise to be more careful.

He moved on to the hardware section, and if can you believe it, he did it again while leaning over to check another price and THUD! His iPhone 6 hits the floor again, harder and louder this time. Cringing, he picked it up again, only to find that it was still perfect! He let out the breath he’d been holding and then, this time, slipped it in his back pocket where it would be safer.

He was then off to the plumbing aisle to check out some fixtures.  He pulled his phone out to take a picture of the one he liked…and it slipped out of his hand, tumbled down the aisle, and landed face down. Knowing his luck has surely run out, he reached to pick it up and turned it over…completely unscathed yet again!! He even chuckled a little bit in disbelief, (as did we at this point)…

With his new formed pride, his “indestructible” iPhone caused a confident strut as he took off to the cash register. While in line, a bombshell blonde stepped in behind him. With a smug confidence that came from escaping certain doom multiple times, he pulled out his sleek and sexy iPhone 6 to impress the damsel and asked the cashier more loudly than necessary “Do you accept ApplePay?” (being sure to turn his body so that lovely lady behind him could see his phone).

As he slid his butter finger across the screen, the iPhone “literally leapt out of my hand,” flew through the air, slid between the beauty’s feet, and stopped just behind her as she stepped back out of the way of the flying phone.

Jim told us: “In the split second that it happened, I saw that my screen was still intact as her high heel boot pressed down into my screen.” The sound of the crunch as the screen broke was quickly drown out by Jim’s own screams as his SuperMan-like confidence met it’s kryptonite of shame.

I’m sure she looked a little less lovely as she handed him his phone back, with a cringe on her face, mouthing silently “Sorry.” Our customer’s pride felt like the tiny shards of glass sprinkling off his phone.

Needless say, he drove directly to Oops Repair, where we had him all fixed up with a new screen in just 24 minutes.  Unfortunately, we don’t know when or if his confidence will recover!

Oops of the Week Jan 19