Tag Archives: iPhone 6

6 Things I wish I’d known before I signed up for insurance (and the process I went thru to find out)

I recently broke my iPhone 6S Plus screen rendering it useless.  The screen went black and there was no way to turn it on.  You’d think that would be the worst part of this story, but just hold on. Here’s what happened next… and what I learned along the way.

My carrier could care less that I broke my phone

It’s not an overstatement when I say zero sympathy was given to me when I walked into my carrier explaining my broken-phone dilemma. The eyes of my rep literally lit up as she asked if I was interested in ditching the broken phone to “just buy a new one instead.” I think I actually saw the reflection of the dollar signs in her blue eyes.  I politely said “no” and, obviously disappointed, she then proceeded to tell me to call the customer service number for my insurance company – an altogether separate company from my carrier. I should have I realized right then that this wasn’t going to be the ‘quick and easy’ process I was promised. I couldn’t even get my new phone at my carrier’s store today, you know, the company I pay the insurance premiums to?! I needed to call the “other” company to handle this.

My deductible was more than I had expected to pay

After leaving my carrier, I immediately called the “other” company only to find out I had to pay an additional deductible to get my phone fixed. I explained that I was on the premium insurance plan where I paid $13 a month already.  The man on the other end of the phone commented that this monthly amount only entitled me to have insurance on my iPhone…and that, regardless of what is wrong with my phone, whether it is a broken screen or a crackling earpiece speaker, the deductible to repair it is always the same amount! In my case that was $200! What!? Now not-so-quick-and-easy just became expensive too!

The time it took to get a new phone was longer than I expected to wait

I moved forward with the insurance company and discovered that the soonest I would get my new phone is 1-2 business days. But wait…today is Friday! I wouldn’t receive it until Monday at the earliest unless I want to pay extra for overnight shipping, another $30! You know I had to bite the bullet on that one, I can’t live without my phone for 3 days! Not-so-quick-and-easy and not-so-cheap just became not-so-convenient too!

I got a refurbished phone…not a new one

Upon receiving my “new” phone from the insurance company, I noticed that the housing was scuffed. I quickly called, fully expecting them to say, ‘oh no, we’ll send you a replacement right away!’ Um, no. I was informed that the phone replacement I was promised was in fact not a new phone, but rather a certified refurbished device! Do you mean I just paid $230 and waited 3 days to get someone’s used phone!? And I’m stuck with this beat up frame!?

The painful data transfer process from my old phone

After all the hoops I went through so far, I thought that surely the biggest hassles were behind me…I was wrong. Because I am “one-of-those-people” who doesn’t like technology or trust my information in the cloud, I didn’t have an iCloud backup of my device…nor did I have a backup on my computer.  When I called to find out how to get all my info on the new phone, I was told I could backup my old device onto iTunes. One problem, my screen doesn’t work! I can’t select the prompts on my phone to even back it up! I called my carrier again to see if they could put a new screen on so I can just access the information. I bet you can guess what their response was. “Nope.” Great.

When life became easy again

In my frustration, I called Oops Repair to see if they would be kind enough to replace my screen so I can access the data. They agreed and said they could even do it today! When I got there, they introduced me to OopsCare. For less than half of my deductible and in less than 30 minutes they could replace the screen on my original phone! No data transfer needed. It worked like it was never broken!  I hugged the tech, quit my insurance, became an OopsCare Member, and will never look anywhere else for my technology needs!

I like easy. I like time. I like money. I like Oops Repair. You will too. Promise.

Do you have a similar experience with iPhone or iPad insurance? We’d love to hear from you! Leave a comment below and tell us your experience!

Oops of the Week: July 4, 2015

After a thorough investigation for this week’s ‘Oops-of-the-Week’, we discovered how to tap into the iPhone’s internal history log of events…here’s what we discovered:

Date: Thursday, July 2, 2015

6:55am – Alarm. Slapped frantically by human operator’s hand repeatedly until alarm was cancelled.

7:00 am – Text messaging, email, Facebook, Snapchat, weather app, traffic app engaged.

7:08 am – Sensors indicate steam from the shower is making our circuits damp but nothing we can’t handle.

7:30 am – Dropped. Hit bed frame and came to rest under edge of bed, stepped on during search, retrieved. Systems shaken but all still functioning properly.

7:45 am – Stuffed into pocket, impact with door on the way out, sat on in the vehicle and finally retrieved only to be dropped into a cup holder. Sensors indicate a possibly harmful moisture level but so far the water level has not breached the back case seam. With all the movement from this vehicle, the situation could become critical any moment. System on high alert.

7:58am – Selfie taken and shared before leaving vehicle. Stuffed into pocket again.

8:02am – Landed on desk unit. Downgraded to normal alert levels. Text messaging, email, Facebook, Snapchat, Instagram engaged. Twelve more selfies taken, one shared.

8:15 am – 11:00 am Text messaging, email, Facebook, Snapchat, Instagram, checked, posts shared, responses given, periodically throughout the morning. One impact with desk top upon appearance of stout human with stern face. Systems mildly shaken, no harm done.

11:15am – Forced again into pocket, moved with human operator to another location. Sensors indicate increased noise level and multiple humans in close proximity. Return to high alert.

11:21am – Impact with table top. Sensors indicate multiple humans near our operator and innumerable potential hazards: moisture, heated sticky substances, instability of table. We have already experienced multiple bumps and one incident of a fall that was too close for comfort. Our sensors tell us we are too near the edge. All indicators point to a solid, firm ground surface. All circuits stay alert! What is our operator thinking?

11:22am – Red alert! Red alert! All circuits and systems – brace for impact!

11:23 am – Came to rest on ground and metal leg. Possibly support for table from which we fell. All systems report no damage. That was a close call – too close. Awaiting retrieval from our operator.

11:28am –  Sensors indicate operator is completely unaware of our demise. Systems remain on high alert.

11:31am – Operator begins frantic movement of all extremities. Brace for possible impact or force!

11:32am – Operator’s foot presses down, effectively bending unit. Systems indicate frame is bent, screen is cracked. Operator finally retrieves unit and returns to office. Operator repeatedly picks up unit and  returns to desk, almost as if human has forgotten damage to unit and has some level of dependency. Sensors indicate operator is becoming more agitated. All systems still on high alert.

2:35pm – Operator engages Siri. “Call Oops Repair.” Duration of call: 1minute, 47 seconds. Operator slides unit gently into pocket and is promptly on the move.

2:51pm – Sensors indicate we have arrived at Oops Repair’s address. Operator has turned unit over to another human. Unit powered down.

3:11pm – Unit powered on. Sensors indicate a repositioned frame and a new front screen have been installed. Even minor harm done from previous impacts seems to be eradicated. Unit returned to operator.

3:12pm – Apple pay engaged. Payment processed.

3:13pm – Human operator has returned to car. Protective barrier has been placed around unit. All systems have returned to normal alert levels.

oops of the week July 4

iPhone 6 Rumors, Concepts, Speculations and Leaks

Is it just me or is anyone else tired of hearing “rumors” of the next iPhone? I mean, COME ON, let APPLE make the announcement when they are ready! I did a few quick searches on ‘iPhone 6’ on Google: 7.8 BILLION Hits

Screen Shot 2014-03-11 at 11.33.12 AM

And the first listings include words like: Rumors, Concepts, Speculation, Leaks.

Not to mention the ridiculous amount of tweets, posts and images sent out! Total bombardment of just what it says….speculation!

I have even seen pictures of the Samsung Galaxy with Apple Logo photoshopped onto it.

But my favorite one, is the wrap around screen…yeah, I’m gonna look at the SIDE of my iPhone to get that 1/4″ of picture viewing in….not to mention that a flexible LCD and digitizer like that would cost over $2000.

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Please, please stop.  Let Apple do their job, and you continue doing yours…if you have one.

Comments? They are welcome….