Oops of the Week: May 30, 2015

This Oops of the Week features the Samsung Galaxy S5:

Oops of the Week May 30, 2015

It belongs to a brick mason contractor. Working on the new Market St & Main St buildout in Chattanooga, he climbed the first level of scaffolding when he received a text from his teenage daughter.  It was a picture of her new boyfriend.   He dropped the phone in shock. The S5 fell to the ground (about an 8 ft drop) as our customer dove to try to catch it, barely hanging onto the beam he was standing on. It bounced off his fingertips and crashed onto dirt below, landing face up, still working perfectly – displaying the boyfriend’s picture in bright vivid color!

He groaned at the picture but then breathed a sigh of relief that at least he hadn’t broken his phone as he began to climb down. Once on the ground, he went to retrieve the fly-away phone, only to find that a big black crow was attacking the phone! Talk about ANGRY BIRDS! 😛

(He insisted the bird was attacking the picture of the boyfriend that had still displayed, but we cannot confirm this.) However, it had pecked it’s beak several times into the screen, hence the look of the screen.

We were able to fix the screen, while he waited, in less than 30 minutes, good as new.

While waiting, our customer used his tablet to enroll his daughter into a popular all-girls prep school, here in Chattanooga 🙂 Seems everyone was happy…except maybe the daughter.

Now before you judge this dad as overreacting, here’s the pic his daughter sent:

Stoner Dude

How to Back Up Your Text Messages on Your iPhone

Unlike emails which are stored on the cloud, text messages are saved on your phone and if anything were to happen to your phone, you’ll never see your precious text messages ever again. Because the iOS is such a closed system, you won’t be able to find an app that can backup and restore deleted text messages for you.

iPhone SMS

Today, we’re going to show you how to safely backup your iPhone data and then find the special file where all your iPhone text message data is kept. With this file you can keep a copy in a safer place or view the messages within the file through a website.

Proper iPhone Backup With iTunes

As you might know, you can backup your iPhone with iCloud. However, doing so will not save the file you need to extract, on your computer.

The first step is to ensure that your iPhone is backed up to ‘This computer‘. If previously it was backed up to iCloud, change the option to ‘This computer’ and press the Back Up Now button.

iTunes Backup

Once it has finished backing up, we’ll show you how to search for the iPhone text message data file.

Locating The iPhone Text Message Backup File

Once the backup is stored on your computer. You’ll have to look for the file named 3d0d7e5fb2ce288813306e4d4636395e047a3d28. The file should be located in the following paths, based on the version of the operating system.

Windows XP or lower

The file should be at: OS hard drive > Documents and Settings > [your username] > Application Data > Apple Computer > MobileSync > Backup.

Windows 7 or 8

The file should be at: OS hard drive > Users > [your username] > AppData > Roaming > Apple Computer > MobileSync > Backup.

Mac OS X

The file should be at: User > Library > Application Support > MobileSync > Backup.

Inside this Backup folder, you will have one or more folders named with random numbers and letters. Choose the most recently modified folder.

Backup Folder

 

Inside that folder, you will be able to find 3d0d7e5fb2ce288813306e4d4636395e047a3d28 where you can then copy out and store elsewhere for safe keeping.

Viewing The Text Message Backup File

With this file, you can head over to this website where you can upload your file and choose to export it to Microsoft Office Excel, HTML or PDF. Once the file has been uploaded and exported, you will be able to view all the text messages you sent.

The text messages will appear as a list with the contact number and the sent or received message. The list is arranged in descending order according to the date and time of the message.

View SMS

Final Note: This will only save the text…pictures, voice memos, videos, etc. will not be recovered or visible!

Protect your iPhone from the inside-out

I know this is the second “security-like” blog written this month, but after we just had a college student walk-in who found her stolen iPhone completely rifled through (and her pictures posted places they shouldn’t have)…it only seemed right to reiterate these things again:

Apple takes security very seriously and goes to great lengths to make sure your data is safe at all times.  That being said, there is still a risk that your information can be compromised as hackers never rest. While the team at Oops Repair specializes in hardware repairs for your iPhone, iPad, iPod and Samsung Galaxy phones, we do want all you iPhone users out there to protect your device from the inside out…you can never be too cautious! Here is a run-down of the most important things you can do to protect and safeguard the data on your iPhone.

Use a Passcode

PasscodeYour passcode is designed to offer you protection against other people having access to your iPhone and all the data that is stored on it. This is why you should definitely set up a passcode as doing so is a great way to help protect your data. Once you’ve set up a passcode, you will be asked to enter it each time you turn on or wake up your phone. If you have an iPhone 5s, 6 or 6 Plus, you can use Touch ID which uses a fingerprint sensor to unlock your phone and to authorize purchases from Apple stores.

When setting up a passcode, avoid using something easy to guess like 1234 or 1111. Instead, use a passcode that’s easy for you to remember but difficult for others to guess.

(This was not setup by our unfortunate college student above)

Use Find my iPhone

Find-My-iPhone-situationIf you have an iCloud account, you should set up Find my iPhone as this feature can go far in both locating your lost or stolen phone and in stopping others from accessing your data. Once you have this feature set up, you can use it to conveniently locate and track your lost or stolen phone on a map. This feature will play a sound on your device so you can easily find it when it’s nearby in the case that you’ve simply misplaced your phone. You can also use Find my iPhone to remotely lock your phone or to erase the data that’s on it.

(This was how our college student found her phone)

Only Allow Trusted Devices

trust_this_computerWhen you connect your iPhone with iOS 7 or later to a PC for the first time, you’ll be asked to trust the computer prior to continuing. When you select ‘trust’ your settings, your data will be accessible from that computer when connected so be careful! When you choose not to trust the connected computer, you can still charge your iPhone but the connected computer won’t be able to access any content on your phone.

(Never trust a public computer!!)

Be Wary of the Apps You Use

Recently, hackers found a new way to break into Apple mobile devices using web pages, text messages and emails to trick users into downloading fake apps that leak their information. While this has not yet happened in the US, experts state that a vulnerability in the Apple’s iOS mobile operating system means fake apps which may appear to be your bank or email program, can take the place of genuine apps installed through the App Store. Once installed, these fake apps can gain access to data stored on your iPhone wherein it’s sent back to hackers without your knowledge. This is a good reminder to only download and install apps and software that come from trusted sources.

It’s important not only to protect your screen but also your privacy! These iPhone protections will help safeguard your phone and it’s data from hackers and thieves.

Remember that Oops Repair is here for you whenever you need repair services as our specialty is providing quality, reliable repair at affordable prices with the best service. Check out our website for all pricing, details and stock levels for your device!

 

Oops of the Week: April 1, 2014

“I’m a sentimental sap that’s all…”

Words from an old-school jazz song a lot of our followers won’t even know. But that’s okay. The point is that we get “old-school” as well as hip and trendy!

Don’t think for a moment with all our talk of the new Apple Watch and iPhone 6 tips that we don’t have a sentimental side that understands those of you who want to hang on to that older iPhone 4! We are ohere for you too when the inevitable happens and it breaks! In fact, this week’s Oops of the Week is this iPhone 4, which took a bit of a beating, shattering the screen and even making a hole in it!

But we fixed it up in 32 minutes, good as new. No need to upgrade just yet! So if you’re one of the many who find Siri a little bit creepy and want to hang on to your older model iPhone, don’t worry! We can help keep you connected with in-stock parts on the “not-so-new-phones” at prices that won’t make you cry!

How to Survive a Broken Phone: 5 Not-So-Easy Steps

It happens, we know it does…because we see it EVERYDAY! So in order to prepare you, we supplied you with a 5-step survival kit…er, well, more of a plan really 😉

my phone is broken

1. Make Oops Repair’s contact information easily accessible…some ideas include:

  • Put Oops Repair’s phone number in your purse or wallet with your SUPER important information you always carry like your driver’s license and credit cards.
  • Memorize our company name – it’s pretty easy to remember for most but you might need to make up a little diddy to help you. Trust us, this is gonna help!
  • Put our business card INSIDE your phone case, so when you peel off your case to see the damage done, out falls our card.

2. Make an appointment: If you begin to notice that your touch screen isn’t responding well or your speakerphone doesn’t always work properly or your camera keeps taking shots that look like the images were made of wax on a hot day in the desert, call right away. If your screen is cracked, don’t even bother calling…just rush right in. We don’t want you to get a glass shard stuck in your finger or cheek trying to call!

3. Hand your busted phone over to us: We know this is a hard step…but we promise to greet you with a friendly, compassionate, face while we work with vigor to fix your phone or tablet. Imagine it much like a scene from Grey’s Anatomy:  A trauma comes into the ER and the resident doctor tells them that the baby is in great hands as the world-class neurosurgeon whisks them away to save their life!!! Um…yeah…It’s sorta like that, right?

4. Make yourself a complimentary cup of coffee or grab a soda, sit down, and try to enjoy a brief moment unplugged. Don’t worry, it won’t be long now, you’re almost there. Try not to think about missing all those texts or how empty your hands feel. Facebook will still be there. You can get to your snap chat messages very soon. Try to look out the window and enjoy nature, the sunshine and the sound of birds.

5. Release that breath you’ve been partially holding since handing us your phone. Let yourself finally relax as relief floods your nervous body and we hand you back your phone, all fixed up and ready to go in record time! It’s okay if you cry a little. We won’t tell.

You did it! You survived a broken phone tragedy!

What’s this iCloud Keychain thing all about?

Too many times people simply type their passwords to all their accounts in a note on their iPhone or iPad….this is a bad idea.  It is simply stolen if your iPhone gets into the wrong hands. You most likely have email accounts, social media accounts, bank accounts, pin numbers, passwords, and everything else all in one spot!  I just looked at all that I have: 23 different accounts with login credentials, 17 different passwords and 6 different pins numbers!  And I am by no means the busiest business owner in the world!!  But there is no way I will remember it all without a cheat sheet.  And here’s how:

keychain-iconiCloud Keychain is a useful utility in iOS and OS X that allows you to securely save and store your passwords, account names, and even credit cards to your Keychain across multiple devices.  I find the password management utility to be one of the most helpful myself. The iCloud Keychain helps make managing and remembering multiple social media and email login credentials simple. In this quick guide I’ll show you how to setup the keychain to store your passwords, how to view your saved credentials, and how to generate a password using the Keychain.

How to Enable iCloud Keychain in iOS

  1. Launch the Settings app
  2. Tap on iCloud.
  3. Tap on Keychain.
  4. Toggle iCloud Keychain to On.
  5. You will be asked to either set up an iCloud Keychain password or enter the existing one. You can also choose to verify with another device.

This is the first step you would take get started with iCloud Keychain, granted you have created an iCloud account and have upgraded your devices to iOS 7.0.3 or later and OS X Mavericks or later.

How to generate a password in iOS (iPhone or iPad)

  1. Launch the Safari app on your iPhone or iPad.
  2. Navigate to the site you’d like to create an account and generate a password for.
  3. Fill out any information that’s needed and then tap on the password field where you’d normally enter a password.
  4. A popup should appear. Tap on Suggest Password.
  5. A popup menu will now appear, tap on Use Suggested Password.

How to generate a password  in OS X (Macbook or iMac)

  1. Launch Safari on your Mac running OS X Mavericks or above.
  2. Navigate to the website you’d like to create a login for or change the password for.
  3. Once you’re in a password field, you will see a popup from iCloud Keychain suggesting a strong password for you.
  4. Click on Use Safari suggested password.

Coming up with and remembering multiple unique passwords for multiple accounts can be difficult. While the passwords generated by Safari aren’t the strongest, they are better than using the same password for multiple sites.

How to manually view passwords stored to Keychain in iOS 

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap on Safari.
  3. Tap on Passwords & AutoFill under the General section.
  4. Tap on either Saved Passwords.
  5. Enter your 4-digit passcode if you are prompted to do so.
  6. In this list, find the login you’d like to view the password for and tap on it.
  7. Here you can see the login credentials for that specific account.

How to manually view passwords stored to Keychain in OS X

  1. Open your Applications folder.
  2. From there open the Utility folder.
  3. Click on the Keychain Access app.
  4. When the Keychain Access window opens, find and click Passwords in the left sidebar.
  5. Find the account you wish to display the password for and double click it.
  6. A window displaying  the login credentials will open, though the password is still hidden. Mark the checkbox near the bottom to display password and finally enter your Keychain password to view it.

Being able to manually view your login credentials can be useful for remembering  your password or username when logging into public terminals or a device that that you’ve never used before.

 

Ditch the Insurance and SAVE MONEY!

“I LOVE talking to my insurance company! When it comes to a claim, they are so efficient, helpful and quick!” said no one…ever!

The common issue of getting stuck on the line with an insurance company and never finding resolution is frustrating for even the most patient person. When it comes to insurance for your smartphone, most providers offer plans that will “protect your phone” and give you peace of mind.  However, see if the testimonial below hits home with you or someone else you know:

” I decided that given our rather clumsy tendencies, it would be best to purchase the seemingly inexpensive insurance for $10 per phone, per month, for both my new iPhone 5S and my wife’s new iPhone 5C. I was told that it would cover everything the warranty doesn’t, including accidental and water damage. About a year later ($240 of insurance payments on our phones) I dropped my iPhone 5S but assumed that it would be a quick process to have it replaced. I called my carrier, and they told me who my insurance was through and gave me the number to contact. I called and essentially found out that while I was covered, I had a $150 deductible because my iPhone 5S was one of the “more expensive” to replace. At that point I realized that we had dropped $240 between our two phones on insurance, and now would need to pay an additional $150 to replace my phone. Not to mention the 3-5 days I would be with out my iPhone.  I canceled the service.

It was an expensive lesson. However, I have definitely learned that there are better alternatives to traditional cell phone insurance from your carrier. ”

– Robert T.

The reality of Robert’s story is all too common!  Most smartphone repairs can be dealt with for under $200. In fact, at Oops Repair, we can fix most iPhones for less than $100.  We offer a 1-hour turn-around time and a 6-month warranty on the repair.

Take the $10 a month and put it aside for your next phone instead:

Setting aside the $10 you would be paying for insurance can be a smart way to subsidize paying for the repairs yourself, instead of leaning on the frustrations of a cell phone insurance company. If you end up keeping your phone in good working order at the end of your contract, you can easily roll the money you’ve set aside into the purchase of a new phone! This option may seem risky but we can very confidently say that paying out $10 a month for 24 months ($240, per phone) and then possibly having to deal with a deductible (upwards of $100-$150), is riskier.

In the end, there are endless ways to spend money on your phone, and cell phone insurance can be a pricy and non-rewarding option. I keep my iPhone in a case, away from my child, and hope for the best. If something does happen, I have $10 a month saved to pay for the repair!

Oops of the Week: March 21, 2015

This week’s Oops of the Week is this white iPhone 5.

Oops of the Week March 21

 

We didn’t have time to get the back story on how it was broken since it was repaired and ready to go in only NINE MINUTES!!

That’s right, before the owner fixed a cup of coffee and went to sit down, it was done. No time for chit chat!

So what are you waiting on? It’s obviously not us!

The Apple Watch Launch

This week Apple formally announced the Apple Watch, which is set to launch on April 24, 2015.

The Basics: The Watch will be compatible with iOS 8.2 iPhone 5, 5c, 5s, 6 and 6 Plus, and will be available in two face sizes (38mm and 42mm height) and in three different models, the Watch Sport (starting at $349), Watch (starting at $549), and Watch Edition (starting at $10,000). All will be water resistant and have a variety of color, material, and style options for their bands. Each Watch will have 8GB of storage with a 2GB allotment for music (about 200 songs) and 75MB for photos (about 100 images).  Battery life will average 18 hours and charge via MagSafe, inductive charging.  Just hold the charger near the back of the watch case and it will magnetically snap into place.

Watch

So what makes the three models different?  Essentially just their material composition.  The Watch Sport features an anodized aluminum case, strengthened Ion-X glass face, and durable, colored bands. The Watch features a stainless steel case, sapphire crystal face, and a range of bands. The Watch Edition features an 18 karat gold case, sapphire crystal face, and a range of bands.

Band Styles

As for timekeeping, the Apple Watch boasts incredible accuracy.  The watch continuously checks the global time standard, and auto adjusts for daylight savings and time zone changes. The time is so accurate, every second hand on every Apple Watch around the globe will move in perfect sync.

You can fully custom the watch face. Chose from different face styles (Chronograph, Color, Modular, Utility, Mickey Mouse, Simple, Motion, Solar, Astronomy), change display details (color, minutes/seconds/milliseconds), or add Complications (moon phase, sunrise/sunset, stocks, weather, calendar events, activity tracker, world clock, date, timer, alarm and stopwatch).  Want to view apps and information important to you, simply swipe for Glances at upcoming meetings, maps, stocks, weather, and more.

Watch Faces

The hardware features include NFC, GPS, Wi-Fi, an accelerometer and gyroscope, a heart-rate sensor, Digital Crown, Force Touch, and Taptic Engine.  Your watch will sense movement and activity through the GPS, accelerometer, gyroscope, and heart-rate monitor.  This all allows you to track daily activity and exercise statistics, raise your wrist to accept notifications or lower it to decline, and raise your wrist and say “Hey Siri” to activate Siri.  The Digital Crown allows you to twist to zoom, scroll, input data, or press to return to the home screen, all without blocking the display. Force Touch differentiates between a tap and a press offering a new range of controls. The Taptic Engine produces a new style of haptic feedback, sending a tap sensation to your wrist.

Side Buttons

The Watch gives you new and unique ways to send messages to a friend’s Watch.  Start by pressing the button on the side to pull up your favorite contacts.  Send a preset message, dictate a message, send an audio message, send a map of your location, send an animated emoji, or draw and send an animated sketch.  You can also tap to send custom vibrations to a friend or press two fingers on the screen to send your heartbeat.

Unique MessagesWatch Apps

The Watch will come with built-in applications:

  • Messages: receive a “tap” notification and simply raise your wrist to read the incoming message.
  • Phone: see who is calling, use the built-in speaker and mic, transfer calls to your iPhone, or mute incoming calls.
  • Mail: read, flag, mark read/unread, or move emails to trash
  • Calendar: see your agenda, see meeting reminders on the watch’s face, and accept/decline calendar invitations
  • Activity: monitor daily activity on three levels- move, exercise, stand
  • Workout: real-time cardio stats of time, distance, calories, pace, and spead – customized for running, walking, cycling, and more
  • Maps: get directions, turn-by-turn notification tap for left/right turns
  • Passbook: keep boarding passes, tickets, loyalty cards, or use Apple Pay
  • Siri: just raise your wrist and say “Hey Siri”
  • Music: control your phone’s music or listen on your watch over bluetooth
  • Camera Remote: see a preview of what your phone camera sees and snap a pic or set a timer
  • Remote: control your Apple TV or your iTunes library or iTunes Radio on Mac or PC
  • Weather: check current conditions or check forecasts locally or worldwide
  • Stocks: track the stock market by current prices, points and percentage changes, and market cap
  • Photos: see photos, zoom in and out with the Digital Crown
  • Alarm: set, manage, edit, and label alarms
  • Stopwatch: digital, analog, or hybrid display along with a graph view to chart averages
  • Timer: a precise and convenient timer, set and watch it count down
  • World Clock: check time around the world
  • Settings: control Airplane Mode, Bluetooth, Do Not Disturb, Mute, or even ping a misplaced iPhone

Or download an app from the App Store.  Here are some of the current apps available: Target, SPG, American Airlines, Nike+ Running, Instagram, MLB.com At Bat, Twitter, OpenTable, Evernote, TripAdviser, CNN, Sky Guide, eBay, Redfin, Shazam, NYTimes, PlayKids, Citi Mobile, Expedia, Babbel, ESPN…

 

Tax Return Investment: Your Current Smartphone

According to CNN Money, the average 2014 tax refund so far has been $3120. A generous tax refund is a great reason to invest in the gadgets you’ve wanted all year…

But what if you have other plans for your money?

Dollar Symbol

Consumer Reports suggests that in order to save hundreds of dollars per year on electronics, consumers should shop for previous-generation devices and sell any unused gadgets to offset the price of a new phone or tablet. Refurbished items also offer a substantial discount on a great device and net a good profit for the seller.

That’s where Oops Repair comes in. Stretch your refund dollars further by having your devices repaired instead of replaced. A cracked screen or faulty battery may render an iPhone worthless in the eyes of most consumers, but at Oops Repair, we’ll fix what’s broken quickly and competently. Oops Repair offers iPhone Repair, iPad Repair, iPod Repair and Samsung Galaxy Repair. We care about our customers, and we offer clear and honest pricing, right on our website. You can then continue to use that device for a fraction of the cost of a new one…or sell it for much more than you could with a cracked screen.

So, with that said, we want to hear from you! What are your plans for your 2014 tax refund? Are you saving for a new gadget or are you planning to repair the one you have now?

Like us on Facebook and Follow us on Twitter for more money-saving tips and tech-advice from our experts to get the most out of your iPhone, iPad, iPod or Galaxy.