Category Archives: Uncategorized

Repair vs Replace: What to do?

You broke your iPhone screen….now what? With so many options out there these days, let us lay out the truth and help explain the cost effectiveness of a repair versus just getting a “new” phone.

As a fair baseline, we went to the “fountains of truth” for our pricing comparisons….Apple, eBay and Craigslist.  On the Apple website, we looked at the price for a new phone (without a contract) and an ‘exchanged’ iPhone price at any Apple Store. For eBay we took an average price of the first ten items that matched our criteria…for both new and used.  For Craigslist we assumed all items were used and we took the average price of 20 phones for each iPhone (5 listings from 4 U.S. cities) Check out the chart below:

Screen Shot 2017-01-28 at 1.38.41 PM

As you can see, choosing to repair your iPhone with Oops Repair is a great financial option. In addition to the savings:

How to Survive a Broken Phone: 5 Not-So-Easy Steps

It happens, we know it does…because we see it EVERYDAY! So in order to prepare you, we supplied you with a 5-step survival kit…er, well, more of a plan really 😉

my phone is broken

1. Make Oops Repair’s contact information easily accessible…some ideas include:

  • Put Oops Repair’s phone number in your purse or wallet with your SUPER important information you always carry like your driver’s license and credit cards.
  • Memorize our company name – it’s pretty easy to remember for most but you might need to make up a little diddy to help you. Trust us, this is gonna help!
  • Put our business card INSIDE your phone case, so when you peel off your case to see the damage done, out falls our card.

2. Make an appointment: If you begin to notice that your touch screen isn’t responding well or your speakerphone doesn’t always work properly or your camera keeps taking shots that look like the images were made of wax on a hot day in the desert, call right away. If your screen is cracked, don’t even bother calling…just rush right in. We don’t want you to get a glass shard stuck in your finger or cheek trying to call!

3. Hand your busted phone over to us: We know this is a hard step…but we promise to greet you with a friendly, compassionate, face while we work with vigor to fix your phone or tablet. Imagine it much like a scene from Grey’s Anatomy:  A trauma comes into the ER and the resident doctor tells them that the baby is in great hands as the world-class neurosurgeon whisks them away to save their life!!! Um…yeah…It’s sorta like that, right?

4. Make yourself a complimentary cup of coffee or grab a soda, sit down, and try to enjoy a brief moment unplugged. Don’t worry, it won’t be long now, you’re almost there. Try not to think about missing all those texts or how empty your hands feel. Facebook will still be there. You can get to your snap chat messages very soon. Try to look out the window and enjoy nature, the sunshine and the sound of birds.

5. Release that breath you’ve been partially holding since handing us your phone. Let yourself finally relax as relief floods your nervous body and we hand you back your phone, all fixed up and ready to go in record time! It’s okay if you cry a little. We won’t tell.

You did it! You survived a broken phone tragedy!

What’s this iCloud Keychain thing all about?

Too many times people simply type their passwords to all their accounts in a note on their iPhone or iPad….this is a bad idea.  It is simply stolen if your iPhone gets into the wrong hands. You most likely have email accounts, social media accounts, bank accounts, pin numbers, passwords, and everything else all in one spot!  I just looked at all that I have: 23 different accounts with login credentials, 17 different passwords and 6 different pins numbers!  And I am by no means the busiest business owner in the world!!  But there is no way I will remember it all without a cheat sheet.  And here’s how:

keychain-iconiCloud Keychain is a useful utility in iOS and OS X that allows you to securely save and store your passwords, account names, and even credit cards to your Keychain across multiple devices.  I find the password management utility to be one of the most helpful myself. The iCloud Keychain helps make managing and remembering multiple social media and email login credentials simple. In this quick guide I’ll show you how to setup the keychain to store your passwords, how to view your saved credentials, and how to generate a password using the Keychain.

How to Enable iCloud Keychain in iOS

  1. Launch the Settings app
  2. Tap on iCloud.
  3. Tap on Keychain.
  4. Toggle iCloud Keychain to On.
  5. You will be asked to either set up an iCloud Keychain password or enter the existing one. You can also choose to verify with another device.

This is the first step you would take get started with iCloud Keychain, granted you have created an iCloud account and have upgraded your devices to iOS 7.0.3 or later and OS X Mavericks or later.

How to generate a password in iOS (iPhone or iPad)

  1. Launch the Safari app on your iPhone or iPad.
  2. Navigate to the site you’d like to create an account and generate a password for.
  3. Fill out any information that’s needed and then tap on the password field where you’d normally enter a password.
  4. A popup should appear. Tap on Suggest Password.
  5. A popup menu will now appear, tap on Use Suggested Password.

How to generate a password  in OS X (Macbook or iMac)

  1. Launch Safari on your Mac running OS X Mavericks or above.
  2. Navigate to the website you’d like to create a login for or change the password for.
  3. Once you’re in a password field, you will see a popup from iCloud Keychain suggesting a strong password for you.
  4. Click on Use Safari suggested password.

Coming up with and remembering multiple unique passwords for multiple accounts can be difficult. While the passwords generated by Safari aren’t the strongest, they are better than using the same password for multiple sites.

How to manually view passwords stored to Keychain in iOS 

  1. Launch the Settings app on your iPhone or iPad.
  2. Tap on Safari.
  3. Tap on Passwords & AutoFill under the General section.
  4. Tap on either Saved Passwords.
  5. Enter your 4-digit passcode if you are prompted to do so.
  6. In this list, find the login you’d like to view the password for and tap on it.
  7. Here you can see the login credentials for that specific account.

How to manually view passwords stored to Keychain in OS X

  1. Open your Applications folder.
  2. From there open the Utility folder.
  3. Click on the Keychain Access app.
  4. When the Keychain Access window opens, find and click Passwords in the left sidebar.
  5. Find the account you wish to display the password for and double click it.
  6. A window displaying  the login credentials will open, though the password is still hidden. Mark the checkbox near the bottom to display password and finally enter your Keychain password to view it.

Being able to manually view your login credentials can be useful for remembering  your password or username when logging into public terminals or a device that that you’ve never used before.

 

Oops of the Week – January 31, 2015

This iPhone 5C was the victim of a “cuteness” accident last week.

The owner was out for her run down by the water front with her Beats earbuds plugged in.  She was jamming out to “This Girl is on Fire” as her iPhone 5C was securely tucked in her arm band. It didn’t take long before she noticed people were looking at her. Thinking that it must be her well-toned body, tanned physique, perfect running form, or her long blonde ponytail swaying as she ran, she whipped her hair a bit, held her chin a little higher, and started running with newfound vigor for her audience. As the run continued, however, the smiles and laughs from both men and women began to trouble her…were they laughing at her rather than admiring her?

She slowed her pace but continued running as she began to make a mental checklist of her apparel placement and choices. She noted nothing out of the norm, so she began to look around to find the source of their now amused looks. That’s when she looked behind her and saw it…the most adorable puppy she had ever seen was running at her heels.

She smiled at the adorable site, but perhaps looking a little too long. As she turned back to face the direction in which she was running, she caught a glimpse of the park bench just as she ran into it, her shin crashing into the seat and her body tumbling across the bench in what seemed to be slow motion.

Embarrassment gripped her as she crashed to the pavement on the other side of the bench, landing directly on her arm where her iPhone was secured.

As she began to take inventory of injuries (other than her pride, of course), the puppy jumped on her lap to playfully and immediately licked her face, instantly helping her forget the scrapes and bruises she had just received.

Unfortunately that adorable puppy could not erase the obliterated screen on her iPhone… but we could!  Only 28 minutes after her arrival, she walked out of our store with her phone as good as new and her new found companion, Trip, at her side!

Oops of the Week - Jan 31IMG_1105

 

 

 

 

 

 

Oops of the Week: Dec 12, 2014

This iPhone 6 had a nasty fall at the mall. Sneaking to get that perfect shot of little Suzy’s visit with Santa, the owner jerked when she was busted by Santa’s elf trying to take a prohibited picture! The phone hit the floor hard, bounced into Santa’s workshop, and slid to rest…right under Santa’s chair! She took the embarrassing walk to retrieve the phone from its unfortunate resting place as Santa, the elves, and all the other moms and kids in line watching (of course!) only to realize that the screen was as busted as her pride! Thankfully, we were able to replace her screen in 32 minutes and she was back off to her holiday happenings with no one the wiser…except maybe Santa.

iPhone 6 Oops of the Week