Category Archives: Repairs

6 Things I wish I’d known before I signed up for insurance (and the process I went thru to find out)

I recently broke my iPhone 6S Plus screen rendering it useless.  The screen went black and there was no way to turn it on.  You’d think that would be the worst part of this story, but just hold on. Here’s what happened next… and what I learned along the way.

My carrier could care less that I broke my phone

It’s not an overstatement when I say zero sympathy was given to me when I walked into my carrier explaining my broken-phone dilemma. The eyes of my rep literally lit up as she asked if I was interested in ditching the broken phone to “just buy a new one instead.” I think I actually saw the reflection of the dollar signs in her blue eyes.  I politely said “no” and, obviously disappointed, she then proceeded to tell me to call the customer service number for my insurance company – an altogether separate company from my carrier. I should have I realized right then that this wasn’t going to be the ‘quick and easy’ process I was promised. I couldn’t even get my new phone at my carrier’s store today, you know, the company I pay the insurance premiums to?! I needed to call the “other” company to handle this.

My deductible was more than I had expected to pay

After leaving my carrier, I immediately called the “other” company only to find out I had to pay an additional deductible to get my phone fixed. I explained that I was on the premium insurance plan where I paid $13 a month already.  The man on the other end of the phone commented that this monthly amount only entitled me to have insurance on my iPhone…and that, regardless of what is wrong with my phone, whether it is a broken screen or a crackling earpiece speaker, the deductible to repair it is always the same amount! In my case that was $200! What!? Now not-so-quick-and-easy just became expensive too!

The time it took to get a new phone was longer than I expected to wait

I moved forward with the insurance company and discovered that the soonest I would get my new phone is 1-2 business days. But wait…today is Friday! I wouldn’t receive it until Monday at the earliest unless I want to pay extra for overnight shipping, another $30! You know I had to bite the bullet on that one, I can’t live without my phone for 3 days! Not-so-quick-and-easy and not-so-cheap just became not-so-convenient too!

I got a refurbished phone…not a new one

Upon receiving my “new” phone from the insurance company, I noticed that the housing was scuffed. I quickly called, fully expecting them to say, ‘oh no, we’ll send you a replacement right away!’ Um, no. I was informed that the phone replacement I was promised was in fact not a new phone, but rather a certified refurbished device! Do you mean I just paid $230 and waited 3 days to get someone’s used phone!? And I’m stuck with this beat up frame!?

The painful data transfer process from my old phone

After all the hoops I went through so far, I thought that surely the biggest hassles were behind me…I was wrong. Because I am “one-of-those-people” who doesn’t like technology or trust my information in the cloud, I didn’t have an iCloud backup of my device…nor did I have a backup on my computer.  When I called to find out how to get all my info on the new phone, I was told I could backup my old device onto iTunes. One problem, my screen doesn’t work! I can’t select the prompts on my phone to even back it up! I called my carrier again to see if they could put a new screen on so I can just access the information. I bet you can guess what their response was. “Nope.” Great.

When life became easy again

In my frustration, I called Oops Repair to see if they would be kind enough to replace my screen so I can access the data. They agreed and said they could even do it today! When I got there, they introduced me to OopsCare. For less than half of my deductible and in less than 30 minutes they could replace the screen on my original phone! No data transfer needed. It worked like it was never broken!  I hugged the tech, quit my insurance, became an OopsCare Member, and will never look anywhere else for my technology needs!

I like easy. I like time. I like money. I like Oops Repair. You will too. Promise.

Do you have a similar experience with iPhone or iPad insurance? We’d love to hear from you! Leave a comment below and tell us your experience!

iPhone 6 Plus Touch Disease…what’s the deal? (aka the gray bar of death)

If you’re experiencing a sporadic loss of touch function on your iPhone 6 Plus you could have the all-too-well-known symptoms of Touch Disease.  Other indications include:

  • A gray bar that flickers at the top of your screen that may or may not move it’s way down to the half way point of your screen
  • When experiencing a lack of touch, gently twisting opposite corners (top left and bottom right) of your iPhone 6 Plus will allow you to use your screen again temporarily for a few minutes.

If you are seeing this problem, the cause is from a small resistor/diode on the motherboard of the iPhone 6 plus that has been damaged or dislodged.  It could have occurred during a drop or tumble, jarring the small component from the motherboard.

Don’t be duped into believing that there is an easy fix for this. The problem cannot be solved long term without repairing the necessary components on the motherboard.  And unless you have the micro-soldering skills and the $5,000+ of equipment to to the job, the ‘fix-it-yourself’ YouTube videos aren’t going to help you at all!

While Oops Repair cannot repair this problem here in house, we do work with a vendor who does do the required micro-soldering to repair the issue.  It’s a flat fee that includes the shipping, handling and comes with a guaranteed 1-year parts and labor warranty! The entire turn around time takes between 7-10 days.  And it is considerably less than the price Apple is charging to fix it for $150!

Can’t live without your phone for that long or don’t have a backup phone? No problem, we have iPhones we can rent you for $2 a day to help you out in the interim time.

Give us a call at 423-320-3402 and we can give you all the details for this repair!

The charge port is not working on my iPhone

At least once a day, we will have someone walk into our store and tell us that their iPhone won’t charge anymore.  We will take it from them, try one of our chargers, and discover that the cable won’t “click” in all the way, like it should.  The customer often explains that it has been more and more difficult getting the iPhone to accept the charge. They need to reposition the cable in a certain manner, stand it up on end, or continually finagle (love that word, fi-na-gle) the cable until the iPhone recognizes it. That continual frustration comes to a boiling point, thus the reason they are now in our store….sound familiar?

9 times out of 10, we look in the port and there is some pocket lint or gunk that is lodged in the port that just needs to be removed.  Our highly trained staff with their ninja expert skills will take their trusty, extra-fine needle point pliers and dig out that lint! After a bit of digging, a little lint comes out, then a big glob of fuzz compacted so hard that it makes a thud on the wood table when it falls out. After we get that all out, we cleanse the entire port with a firm bristle tooth brush and some denatured alcohol.  We test the cable again and voila! The firm click we’ve all been longing for! The charge port works yet again!

VICTORY!

We hand back the iPhone to our customer who sheepishly wishes that they would have thought of that 3 weeks ago.  So, If you’re not sure if this is the problem with your iPhone, bring it in, have a cup of coffee while you wait, and we can check it out.  If it is, we will fix it for FREE.  Yep, it’s a FREE fix at Oops Repair, no charge for that mad-skill knowledge and 2-minutes of hard labor.

However, if there is damage to your charge port, and it isn’t because of pocket lint…we can fix that too.  Charging port parts are in stock for all iPhone models from the iPhone 4 to the iPhone 7-plus.  Pricing is clearly posted on our website.

Questions? Comments? Let us know!

Oops of the Week: July 4, 2015

After a thorough investigation for this week’s ‘Oops-of-the-Week’, we discovered how to tap into the iPhone’s internal history log of events…here’s what we discovered:

Date: Thursday, July 2, 2015

6:55am – Alarm. Slapped frantically by human operator’s hand repeatedly until alarm was cancelled.

7:00 am – Text messaging, email, Facebook, Snapchat, weather app, traffic app engaged.

7:08 am – Sensors indicate steam from the shower is making our circuits damp but nothing we can’t handle.

7:30 am – Dropped. Hit bed frame and came to rest under edge of bed, stepped on during search, retrieved. Systems shaken but all still functioning properly.

7:45 am – Stuffed into pocket, impact with door on the way out, sat on in the vehicle and finally retrieved only to be dropped into a cup holder. Sensors indicate a possibly harmful moisture level but so far the water level has not breached the back case seam. With all the movement from this vehicle, the situation could become critical any moment. System on high alert.

7:58am – Selfie taken and shared before leaving vehicle. Stuffed into pocket again.

8:02am – Landed on desk unit. Downgraded to normal alert levels. Text messaging, email, Facebook, Snapchat, Instagram engaged. Twelve more selfies taken, one shared.

8:15 am – 11:00 am Text messaging, email, Facebook, Snapchat, Instagram, checked, posts shared, responses given, periodically throughout the morning. One impact with desk top upon appearance of stout human with stern face. Systems mildly shaken, no harm done.

11:15am – Forced again into pocket, moved with human operator to another location. Sensors indicate increased noise level and multiple humans in close proximity. Return to high alert.

11:21am – Impact with table top. Sensors indicate multiple humans near our operator and innumerable potential hazards: moisture, heated sticky substances, instability of table. We have already experienced multiple bumps and one incident of a fall that was too close for comfort. Our sensors tell us we are too near the edge. All indicators point to a solid, firm ground surface. All circuits stay alert! What is our operator thinking?

11:22am – Red alert! Red alert! All circuits and systems – brace for impact!

11:23 am – Came to rest on ground and metal leg. Possibly support for table from which we fell. All systems report no damage. That was a close call – too close. Awaiting retrieval from our operator.

11:28am –  Sensors indicate operator is completely unaware of our demise. Systems remain on high alert.

11:31am – Operator begins frantic movement of all extremities. Brace for possible impact or force!

11:32am – Operator’s foot presses down, effectively bending unit. Systems indicate frame is bent, screen is cracked. Operator finally retrieves unit and returns to office. Operator repeatedly picks up unit and  returns to desk, almost as if human has forgotten damage to unit and has some level of dependency. Sensors indicate operator is becoming more agitated. All systems still on high alert.

2:35pm – Operator engages Siri. “Call Oops Repair.” Duration of call: 1minute, 47 seconds. Operator slides unit gently into pocket and is promptly on the move.

2:51pm – Sensors indicate we have arrived at Oops Repair’s address. Operator has turned unit over to another human. Unit powered down.

3:11pm – Unit powered on. Sensors indicate a repositioned frame and a new front screen have been installed. Even minor harm done from previous impacts seems to be eradicated. Unit returned to operator.

3:12pm – Apple pay engaged. Payment processed.

3:13pm – Human operator has returned to car. Protective barrier has been placed around unit. All systems have returned to normal alert levels.

oops of the week July 4

The Real Deal: OEM vs. Third Party Parts

One of the biggest strengths of Oops Repair is that we use OEM parts in our repairs.

To an everyday Joe, that may not mean all that much.  It’s even been reported that “some” people are willing to sacrifice quality for a part that is $15-30 cheaper.  We don’t get it.  You have a $600…$800…$1000 smartphone, and you’re going to buy a $50 part on eBay and have it installed by a dude that works out of his basement? Really??

Ok, I’ll leave the spirit of sarcasm out of this (which always has a bit of truth in it) and let’s dive into the facts about this topic.

First, I need to start on a reputable platform.  I’m a guy that has had over 3 years experience in buying parts for iPhones, iPads, iPods and Samsung Galaxy phones from just about everyone.  I didn’t know where to start either.  It’s ok. That’s why I’m writing this…to tell you the TRUTH and help you skip over all the hassle of poor quality parts and repairs.

Off we go…The advantages and benefits of buying OEM parts and having Oops Repair install them for you too.

This blog will be speaking specifically on iPhone parts.

Front Screen for iPhones: Let’s be completely transparent…yes, you can buy a new front screen for your iPhone 6 from someone on eBay for $40…I just looked.  But what is it you’re really getting? A $40 part…that’s most definitely a third-party part.  What does that mean? It means that they are made by other manufacturers. Third party parts are not the same as original parts. They do not have the same standards or quality.

But wait! I see the $60 OEM part on eBay too…from a reputable seller.  Not so fast tough guy! OEM is just a nice “buzzword” that good sellers use to draw people into buying their parts. Anyone that is making a part can technically be an OEM supplier…especially in China 🙂 So don’t let that be your deciding factor either.

I also see the $95 OEM iPhone 6 part on eBay.  And you know what? That’s probably the legitimate part.  That is very close to the price we pay for our parts.  Real OEM parts!

Let’s take the time to dissect an iPhone front screen assembly (This is true for all iPhones):

  • LCD – The LCD on a Third Party iPhone Front (on right in picture below) assembly will be discolored and have a purplish hue to it.  They will glow funny and you will not have the ability to see true colors.  They also are susceptible to dead/burnt out pixels after being on for only a few hours. OEM LCD’s (On left) have sharp distinct colors with the ability have true black and white in an image without distortion. They are much higher quality and have better heat dissipation across the entire LCD to avoid dead pixels.
    iPhone Purple Hue
  • Glass – Third party & low-quality glass is not tempered or regulated to the same standards. It is more prone to cracking, and will shatter much easier than the OEM glass. And when it does crack or shatter, it will fall out, much like if you broke a window in your house.  It doesn’t spiderweb and stay intact (like your original iPhone did)…it will be much easier to cut yourself.  Third party glass is also not designed to work in conjunction with the digitizer (touch function) thus making the touch function more problematic, less sensitive, and down-right annoying! OEM glass is tempered, won’t shatter and fall out in big chunks.  It is MADE to work with the digitizer and your touch is as smooth & responsive as it should be. (OEM on Left; Third Party on Right)
    IMG_1737
  • Earpiece Dust Shield – Third Party is non-existent.  OEM Parts include the earpiece dust shield.
    iPhone 6 Profile 5

Other Parts for iPhones: Same is true for other iPhone parts, you can buy third party…be it the buttons, speakers, rear glass assembly, and all the internal ribbon cables.  They aren’t the right color, they don’t fit right, don’t function or actuate as smooth, don’t sound as crisp, don’t include the needed adhesive, etc. Bottom line…They just don’t live up to the originals!

Installation by Oops Repair:  So now that you see the value in buying the right part, let me tout the the value in having your part installed by us.

  • We actually use the same new OEM parts we just mentioned above…made by the SAME manufacturers used in iPhones, iPads, iPods and Samsung Galaxy.
  • We have fixed THOUSANDS of iPhones.  We are pros and know what we are doing.
  • We Save You Time – We GUARANTEE all iPhone broken screens are repaired in 60 minutes…and most are actually done in less than 30 minutes.  Most people who try repairing their phone themselves can easily spend 2 – 3 hours.  Go grab lunch and come back to a shiny new, working iPhone.
  • We have the part in stock. No need to wait for the part you want to be shipped to you.
  • We Help Avoid Stress – Most people get stressed, frustrated and start yelling at their significant other/kids/friends/pets when they start to repair an iPhone on their own.  They lose screws, accidentally clips cables, or make things worse than when they started…and it doesn’t quite look right or work right when they are done.  Let us handle it…and you go be stress free because we make sure that:
    1) All is accounted for – At Oops Repair, we will install every screw back (in the right spot) that we take out! (For an iPhone 6 Front Screen Repair that is over 30 teeny-tiny screws!). We get iPhones in where people tried themselves, or had it done somewhere else, and half the screws are missing!  Each screw is important…otherwise they wouldn’t be there!
    2) You have full functionality – Accidents happen, and internal cables get cut, clipped or torn. (Trust me I know this all to well) We promise that your iPhone will walk out working the same, or better, than when it came in.  We will repair any mistakes, that we may make, free of charge, and be upfront and honest about it when you pick it up.  If we break something, and we can’t fix it, we will replace it for you with a device of equal value.
  • Price – We have the best price in town, and we openly post it on our website.  We will meet any competitor price…that has the same claims we do.
  • Warranty – 6 months, FULL PARTS AND LABOR, on all our repairs.
  • We are honest – No games, no hype, just truth. We will let you know if we can fix your iPhone or not.
  • You have a comfortable place to sit and wait with FREE Soda/Water, FREE Coffee, FREE Candy, FREE Wifi, Magazines, TV and friendly staff.
  • Our customers love us and you will too – Check out our Customer Testimonials on Facebook.

Most of what was said above also goes for iPads, iPods and Samsung Galaxy parts.

If this was helpful at all, please comment below.  I’d love to hear your feedback.

– Josh, owner of OopsRepair

Oops of the Week: June 6, 2015

We get a lot of broken phones in here, but this one was a MESSED UP!

oops of the week June 6, 2015 - 1

LaeLynne brought us her iPhone 5C and it was so damaged we just HAD to ask!

Would you believe it had been ran over by a car? The phone slipped out of her pocket as she was getting in the car and she didn’t notice it until she was backing out of the driveway and saw something on the ground. So she stopped to see what it was. Of course by then the screen was shattered into oblivion and the home button had even been ripped off… but the phone still worked!

She told Siri to call Oops Repair and sped right over!  We replaced the screen, and the home button in less than an hour!

You can see from her face how happy she was to have her phone back, as good as new!

oops of the week June 6, 2015 - 2

 

 

Oops of the Week: May 30, 2015

This Oops of the Week features the Samsung Galaxy S5:

Oops of the Week May 30, 2015

It belongs to a brick mason contractor. Working on the new Market St & Main St buildout in Chattanooga, he climbed the first level of scaffolding when he received a text from his teenage daughter.  It was a picture of her new boyfriend.   He dropped the phone in shock. The S5 fell to the ground (about an 8 ft drop) as our customer dove to try to catch it, barely hanging onto the beam he was standing on. It bounced off his fingertips and crashed onto dirt below, landing face up, still working perfectly – displaying the boyfriend’s picture in bright vivid color!

He groaned at the picture but then breathed a sigh of relief that at least he hadn’t broken his phone as he began to climb down. Once on the ground, he went to retrieve the fly-away phone, only to find that a big black crow was attacking the phone! Talk about ANGRY BIRDS! 😛

(He insisted the bird was attacking the picture of the boyfriend that had still displayed, but we cannot confirm this.) However, it had pecked it’s beak several times into the screen, hence the look of the screen.

We were able to fix the screen, while he waited, in less than 30 minutes, good as new.

While waiting, our customer used his tablet to enroll his daughter into a popular all-girls prep school, here in Chattanooga 🙂 Seems everyone was happy…except maybe the daughter.

Now before you judge this dad as overreacting, here’s the pic his daughter sent:

Stoner Dude

Oops of the Week: April 1, 2014

“I’m a sentimental sap that’s all…”

Words from an old-school jazz song a lot of our followers won’t even know. But that’s okay. The point is that we get “old-school” as well as hip and trendy!

Don’t think for a moment with all our talk of the new Apple Watch and iPhone 6 tips that we don’t have a sentimental side that understands those of you who want to hang on to that older iPhone 4! We are ohere for you too when the inevitable happens and it breaks! In fact, this week’s Oops of the Week is this iPhone 4, which took a bit of a beating, shattering the screen and even making a hole in it!

But we fixed it up in 32 minutes, good as new. No need to upgrade just yet! So if you’re one of the many who find Siri a little bit creepy and want to hang on to your older model iPhone, don’t worry! We can help keep you connected with in-stock parts on the “not-so-new-phones” at prices that won’t make you cry!

Oops of the Week: March 21, 2015

This week’s Oops of the Week is this white iPhone 5.

Oops of the Week March 21

 

We didn’t have time to get the back story on how it was broken since it was repaired and ready to go in only NINE MINUTES!!

That’s right, before the owner fixed a cup of coffee and went to sit down, it was done. No time for chit chat!

So what are you waiting on? It’s obviously not us!

Oops of the Week: Feb 28, 2015

The owner of this Oops of the Week is an adventurous thrill-seeker like no other; a storyteller who always has a breath-catching tale of an epic feat to tell!  Videos abound of his courageous ventures and close calls in hiking/climbing rough terrains, intense mud runs, iron man races, and every dangerous sport you can imagine. He is, in short, a beast!

When he brought in his iPhone 6 Plus, totally busted up, we gathered around for what was sure to be a thrilling, audacious narrative of being pushed to the limits and beyond!

Oops of the Week 2-28-15

Perhaps he had smashed his phone on the side of the rocks when he lost his footing climbing a dangerous cliff…or had he crashed into a tree when attempting a new flip snowboarding in all the recent snow???

When we ask the question “How did you do this?” he lowered his head a little and spoke sheepishly, as of a man suspected to disappoint with a lame story. He said, “It fell out of my pocket when I was getting in the car and I closed the door on it before I noticed.”

For a man who always has a bold story to tell of epic feats, it was apparent that he himself was disappointed in this story. But…he was not disappointed in the speed and skill with which our Oops Repair technician had his phone fixed up, good as new, in less than 30 minutes.   He was then off to capture his next daring deed!

Stong Man