Oops of the Week – January 17, 2015

Our customer, Jim, went to the hardware store to do some shopping for home improvements. While in the lumber section, he bent over to see a price on a shelf.  As he did his iPhone 6 slipped out of his shirt pocket and hit the floor. His heart stopped. He picked it up and turned it over…not even a scratch! He slipped it back in his pocket with a mental promise to be more careful.

He moved on to the hardware section, and if can you believe it, he did it again while leaning over to check another price and THUD! His iPhone 6 hits the floor again, harder and louder this time. Cringing, he picked it up again, only to find that it was still perfect! He let out the breath he’d been holding and then, this time, slipped it in his back pocket where it would be safer.

He was then off to the plumbing aisle to check out some fixtures.  He pulled his phone out to take a picture of the one he liked…and it slipped out of his hand, tumbled down the aisle, and landed face down. Knowing his luck has surely run out, he reached to pick it up and turned it over…completely unscathed yet again!! He even chuckled a little bit in disbelief, (as did we at this point)…

With his new formed pride, his “indestructible” iPhone caused a confident strut as he took off to the cash register. While in line, a bombshell blonde stepped in behind him. With a smug confidence that came from escaping certain doom multiple times, he pulled out his sleek and sexy iPhone 6 to impress the damsel and asked the cashier more loudly than necessary “Do you accept ApplePay?” (being sure to turn his body so that lovely lady behind him could see his phone).

As he slid his butter finger across the screen, the iPhone “literally leapt out of my hand,” flew through the air, slid between the beauty’s feet, and stopped just behind her as she stepped back out of the way of the flying phone.

Jim told us: “In the split second that it happened, I saw that my screen was still intact as her high heel boot pressed down into my screen.” The sound of the crunch as the screen broke was quickly drown out by Jim’s own screams as his SuperMan-like confidence met it’s kryptonite of shame.

I’m sure she looked a little less lovely as she handed him his phone back, with a cringe on her face, mouthing silently “Sorry.” Our customer’s pride felt like the tiny shards of glass sprinkling off his phone.

Needless say, he drove directly to Oops Repair, where we had him all fixed up with a new screen in just 24 minutes.  Unfortunately, we don’t know when or if his confidence will recover!

Oops of the Week Jan 19

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