Monthly Archives: January 2015

Oops of the Week – January 17, 2015

Our customer, Jim, went to the hardware store to do some shopping for home improvements. While in the lumber section, he bent over to see a price on a shelf.  As he did his iPhone 6 slipped out of his shirt pocket and hit the floor. His heart stopped. He picked it up and turned it over…not even a scratch! He slipped it back in his pocket with a mental promise to be more careful.

He moved on to the hardware section, and if can you believe it, he did it again while leaning over to check another price and THUD! His iPhone 6 hits the floor again, harder and louder this time. Cringing, he picked it up again, only to find that it was still perfect! He let out the breath he’d been holding and then, this time, slipped it in his back pocket where it would be safer.

He was then off to the plumbing aisle to check out some fixtures.  He pulled his phone out to take a picture of the one he liked…and it slipped out of his hand, tumbled down the aisle, and landed face down. Knowing his luck has surely run out, he reached to pick it up and turned it over…completely unscathed yet again!! He even chuckled a little bit in disbelief, (as did we at this point)…

With his new formed pride, his “indestructible” iPhone caused a confident strut as he took off to the cash register. While in line, a bombshell blonde stepped in behind him. With a smug confidence that came from escaping certain doom multiple times, he pulled out his sleek and sexy iPhone 6 to impress the damsel and asked the cashier more loudly than necessary “Do you accept ApplePay?” (being sure to turn his body so that lovely lady behind him could see his phone).

As he slid his butter finger across the screen, the iPhone “literally leapt out of my hand,” flew through the air, slid between the beauty’s feet, and stopped just behind her as she stepped back out of the way of the flying phone.

Jim told us: “In the split second that it happened, I saw that my screen was still intact as her high heel boot pressed down into my screen.” The sound of the crunch as the screen broke was quickly drown out by Jim’s own screams as his SuperMan-like confidence met it’s kryptonite of shame.

I’m sure she looked a little less lovely as she handed him his phone back, with a cringe on her face, mouthing silently “Sorry.” Our customer’s pride felt like the tiny shards of glass sprinkling off his phone.

Needless say, he drove directly to Oops Repair, where we had him all fixed up with a new screen in just 24 minutes.  Unfortunately, we don’t know when or if his confidence will recover!

Oops of the Week Jan 19

Oops of the Week: Jan 10, 2015

The Crime: Assault

The Victims: Our customer John and this unlucky iPhone 5S.

The Crime Scene: New Year’s Eve at John’s residence.

The Perpetrator: John’s wife, (5’2”, 110lbs).

The Story: As we understand it, John and his wife, young parents of a beautiful , 9-week old baby boy, had been involved in a discussion in which his wife expressed unhappiness with his attentiveness since the baby had been born. In his statement, John told us, “She kept saying things like ‘you don’t find me attractive anymore’ and crying all the time!” Determined to keep the romance alive, they made a date for New Year’s Eve. But when it was time to go, she didn’t want to leave the baby. John, unmoved in his resolve to sweep her off her feet, said “No problem…we can stay home and have a nice quiet evening at home watching the ball drop alone.” Of course, the baby woke several times, but finally settled to sleep around 10:30pm.

John had planned to capture the wonderful moment of the first kiss of the New Year to commemorate the evening. So still driven to do just that, they snuggled up together to watch the festivities in Times Square with his cell phone lying next to his hand…and quickly they both fell sound asleep.

At 11:59pm, John’s wife was awakened by the loud countdown and, realizing they were about to miss it entirely, she simultaneously elbowed her husband sleeping next to her on the sofa to wake him & began straightening her mussed hair in one swift movement. She described the ‘incident’ as a gentle nudge. He, however, described it as a “full on assault to his ribcage and right lung by her stiletto-like elbow.”

Needless to say, his lightning-fast reaction to the stabbing pain in his side sent his iPhone 5S sailing through the air, crashing into the television screen and breaking the LCD screen on his phone.

We fixed the iPhone in less than 30 minutes. The TV survived unscathed miraculously.

John only had a cracked rib and after he brought home flowers and suggested they watch The Notebook together, his wife was happy.

No arrests were made.

Oops of the Week - Jan 9

 

Repairing vs buying another iPhone

You broke your iPhone screen….now what? With so many options out there these days, let us lay out the truth and help explain the cost effectiveness of a repair versus just getting a “new” phone.

As a fair baseline, we went to the “fountains of truth” for our pricing comparisons….Apple, eBay and Craigslist.  On the Apple website, we looked at the price for a new phone (without a contract) and an ‘exchanged’ iPhone price at any Apple Store. For eBay we took an average price of the first ten items that matched our criteria…for both new and used.  For Craigslist we assumed all items were used and we took the average price of 50 phones for each iPhone (10 listings from 5 U.S. cities) Check out the chart below:

Screen Shot 2015-01-02 at 4.38.46 PM

As you can see, choosing to repair your iPhone with Oops Repair is a great financial option. In addition to the savings: