Monthly Archives: December 2013

How to remove oily spots on Otterbox Defender screen

Having sold several hundred OtterBoxes, we frequently get the question on how to remove the “bubbles” and “oily spots” on their OtterBox Defender protective cases.  Bubbles on your iPhone, iPad or iPod screen are annoying, and they detract from the aesthetics of your device. These bubbles resemble splotches of water or oil underneath the screen. If your case looks like the pictures below, then try these steps:

Otterbox bubblesimages

Items you need before you begin

  • Lint Free Cloth
  • Talcum or cornstarch baby powder

Instructions

  1. Remove your iPhone from the OtterBox covers.
  2. Wipe the iPhone screen and the inside and outside of the clear screen on your OtterBox cover with the lint-free cloth.
  3. Twist the lid on the baby powder so it is in the closed position.
  4. Shake the baby powder container vigorously for 20-30 seconds. (This creates a dust cloud in the container.)
  5. Tap the baby powder container on the top with your finger. (This allows any excess powder underneath the lid to fall onto the container.)
  6. While holding the OtterBox case so the INSIDE part of the screen is over the top of the baby powder lid, twist open the baby powder lid.
  7. Squeeze the container of powder gently so a little mushroom cloud of dust hits the underside of it.
  8. Replace the OtterBox cover on your iPhone. Touch the screen to ensure any bubbles are gone. If not, remove the cover, wipe off the screens on both the OtterBox cover and the iPhone and begin again.

Additional Tips

  • It may take a few attempts to get the correct amount of powder coating on the screen. If the white powder coating shows once the phone and cover are back together, simply wipe off both screens and try again.
  • Use a plain baby powder; avoid those with aloe or other additives for the best results.

Kinda like the old ‘salt-on-the-napkin’ trick so your frosty beverage doesn’t stick to the napkin!  Good Luck!

Why “OEM” Matters: Part 2

This is part 2 of a continuing blog about why Oops Repair only recommends using OEM Parts for our customers, why we only use them in all of our repairs, and the advantages of having your devices repaired by the pros at Oops Repair.

Similar to the previous blog, iPad parts also have various repair parts available in the market.  The most common damage done to an iPad is a broken front screen. Whether a hairline crack or an all-out spiderweb, most people want to get it fixed ASAP.  But where do you start? What is the best part to buy? What are the differences really?  Should I, and can I, install it myself? All great questions, so let’s dive in.

What is the best part to buy? After you have busted your iPad’s front glass (and after a few choice words, I’m sure) you begin looking into repairing it.  If you want to do your own repair, be certain that you get an OEM part.  Do not be fooled by sellers that claim their parts are High Quality.  So, be certain that the seller states that it is an OEM part, otherwise it is most likely a Third-Party part.

What are the differences really between OEM and Third Party parts? I just looked up a price for an iPad 2 digitizer (front screen) on eBay: $19 – 23.  Almost all of the sellers state that these are high quality parts…but I can share with you that they are not OEM parts.  So, will they work? In short, the answer is yes, but again, poor quality.

  • Zero flexibility: The original glass you had on your iPad was designed to handle a little bit of torque, vibration, and jarring. Made of a specialized tempered glass, OEM iPad screens are flexible and you can literally take them and bend them without them breaking.  Third Party parts do not respond well to anything but remaining flat.  They will break and shatter at the slightest movement…thus a typical iPad user will re-break the third party glass by just setting it down a little too hard.
    photo (1)
  • Glass shards galore: OEM iPad Glass will spiderweb and stay intact when broken. Third Party glass will shatter and fall out when broken.
  • Less sensitive to touch: Third Party glass is not designed to work in perfect cohesive union with the touch function (digitizer). Users will notice a slower responsiveness and slight delays after typing or dragging on the screen.  OEM parts are, of course, designed to work properly with the digitizer without delay or lack of sensitivity.
  • Cheap home button: If you purchase the third party part with a home button, it will not actuate like the original, it will pop harder and require much more force to depress it.  The third party home button wasn’t designed to handle 10,000,000 operations.  It fails rather quickly.  OEM home buttons were built to last and have nice smooth operation.
  • Adhesive: Most third party parts leave you to your own ingenuity to adhere their ultra-fragile part onto the rough aluminum housing. Others may give you a clear 3M adhesive. Trust me when I tell you that your iPad screen will not last.  The 3M adhesive, though cut to the proper shape, is a poor alternative.  It again, was not designed to hold glass to aluminum.  It’s poor adhesiveness will pull apart immediately in any warm condition above 80 degrees.  You will then have a corner or side of your iPad that pops up causing yet another way to crack the fragile screen.  Trying to find your own adhesive like rubber cement, glue, or other alternatives result in the iPad screen not sitting flat, and even minor weight in the wrong part of the glass will cause cracks.  OEM adhesive is BY FAR the MOST critical part of the iPad installation.  It is what bonds the screen to the casing.  It will not pull away from the aluminum.  Anything else will come loose and your investment will be ruined.

Other Parts for iPads: Same is true for other iPad parts in the market, you can buy third party…be it the LCD, buttons, batteries, speakers, and internal ribbon cables. They just don’t fit right, don’t function or actuate as smooth, don’t sound as crisp, don’t include the needed adhesive, etc. They just don’t live up to the originals…

Should I, and can I, install it myself? You most definitely can!  There are tons of great installation guides that will help you along too.  But what the guides fail to mention are the very typical problems that come up.  Most only show you how to remove your old screen (which in the demo is NOT broken), but they fail to show you how to reinstall the new one.  Examples:

  • How to I deal with damaged corners?
  • Do I need a new bezel for the glass?
  • I have a ba-zillion glass shards inside…do i really need to remove them all?
  • I tore a cable…now what?
  • The digitizer cable seems too long…do I bend it to make it fit?
  • I have one corner that won’t stay adhered down…how do I fix that?
  • After I installed it, there are parts of my screen that don’t respond to my touch.
  • The home button isn’t working.

Who will help you overcome the obstacles and challenges? Enter Oops Repair…

Why choose to have it installed by Oops Repair?

  • We actually use the same new OEM parts we just mentioned above.
  • We have fixed HUNDREDS of iPads.  We are pros and know what we are doing.
  • We Save You Time – We repair all iPads problems in 60-90 minutes. Most people who try themselves easily spend 3+ hours.  Go grab lunch and come back to a shiny new, working iPad.
  • We Help Avoid Stress – Most people get stressed, frustrated and start yelling at their significant other/kids/friends/pets when they start to repair an iPad on their own.  They lose screws, accidentally clips cables, or make things worse then when they started…and it doesn’t quite look right or work right when they are done.  Let us handle it.
  • Price – We have the best price in town, and we post it on our website.  We will meet any competitor price…that has the same claims we do.
  • Warranty – 90 days, full parts and labor, on all our repairs.
  • We are honest – No games, no hype, just truth. We will let you know if we can fix your iPad or not.
  • Our customers love us – Check out our Customer Testimonials on Facebook. 

Why wait for a price?

In today’s society, with competitive information at your fingertips, I find it a bit annoying that companies still have you fill out a contact form to get pricing on their service.  Or worse are the ones that string you along, thinking that by giving them this information, you will get their pricing, only to receive a message that says “Thanks for filling out our form.  A sales associate will contact you shortly”.  Seriously?

So….I have to fill out a form, and wait for you, to call me back, to tell me a price? I got two words for you….Pah leeze…I already spent time checking out your site, and your competitor’s site and now I have to I have wait on you??  I don’t think so.  I’ll just go with the other guy.

I noticed this amongst many other Phone and Tablet Repair shops…even here in Chattanooga and Grand Rapids. At OopsRepair, we put all of our pricing right out there for you, no guessing required.  You don’t wait for us to call you.  You already spent time looking.  I promise that we have the lowest price in town, with OEM parts in stock, ready to fix your iPhone, iPad, iPod or Galaxy Phone.

See our prices, book an appointment, get it fixed TODAY!

Any questions?

Let There Be Light

I’m surprised how many people don’t know about this handy feature in iOS7 yet…

Walking up to your house door late at night and can’t find the keyhole? Trying to find the lost TV remote under the couch?

iOS7 now has a flashlight built into it…no need for another app.

1) Simply go to your control center by sliding your finger up from the bottom of the screen.

2) Select the flashlight icon.

IMG_1533

Go therefore now and share the light!

Why “OEM” Matters: Part 1

On many occasions, questions are asked by our loyal patrons, one-time customers, and prospective customers:

“Why does it matter if I get an OEM (Original Equipment Manufacturer) part installed?”
“What is the difference?”
“Why should I pay for your part when I can go on eBay and get one for $25?”
“Why should I use you instead of the other guy or XYZ Company?”

I decided to write on the topic of why I promote the fact that Oops Repair only uses OEM parts in all our repairs. This will be the first of several blogs explaining the advantages and benefits of buying OEM parts and having Oops Repair install them for you too.

This blog will be speaking specifically on iPhone parts.

Front Screen for iPhones: Let’s be open….yes, you can buy a new front screen assembly for your iPhone 5S from someone on eBay for $25…but what is it you’re really getting? You’re getting a 3rd party part.  What does that mean? They are made by other manufacturers. Third party parts are not the same as original manufacturer parts. They do not have the same standards or quality.  How so? Let’s take the time to dissect an iPhone front screen assembly (This is true for iPhone 3G, 3GS, 4, 4S, 5, 5C, 5S, 6, and 6 Plus:

  • LCD – The LCD on a Third Party iPhone Front (on right in picture below) assembly will be discolored and have a purplish hue to it.  They will glow funny and you will not have the ability to see true colors.  They also are susceptible to dead/burnt out pixels after being on for only a few hours. OEM LCD’s (On left) have sharp distinct colors with the ability have true black and white in an image without distortion. They are much higher quality and have better heat dissipation across the entire LCD to avoid dead pixels.
    iPhone Purple Hue
  • Glass – Third party glass is not tempered or designed to the same standards.  It is more prone to cracking, and will shatter much easier than the OEM glass. And when it does crack or shatter, it will fall out, much like if you broke a window in your house.  It doesn’t spiderweb and stay intact (like your original iPhone did)…it will be much easier to cut yourself.  Third party glass is also not designed to work in conjunction with the digitizer (touch function) thus making the touch function more problematic, less sensitive, and down-right annoying! OEM glass is tempered, won’t shatter and fall out in big chunks.  It is MADE to work with the digitizer and your touch is as responsive as it should be.
  • Mounting Brackets – These secure the front screen assembly to the frame of the iPhone.  Third party are flimsy, often misaligned with the iPhone frame and have poor adhesive bonding them…thus the screen will not be secured in the middle and may separate from the frame.  (If you see light cracking thru the middle of your iPhone…the mounting brackets may have came loose). OEM mounting brackets are rigid, slide into the mounting holes they are supposed to and have a high quality adhesive that bonds to the glass without worry.
  • Color – The face color of your iPhone was designed to be Apple black or Apple white. Third Party is a off-white and the black is not as dark as the original, neither will match the color of your original home button (which you will need to take out from your old front screen). OEM Parts, are the same color as the original and will match your home button accordingly.
  • Earpiece Dust Shield – Third Party is non-existent.  OEM Parts include the earpiece dust shield.
    earmesh

Other Parts for iPhones: Same is true for other iPhone parts, you can buy third party…be it the buttons, speakers, rear glass assembly, and the internal ribbon cables.  They aren’t the right color, they don’t fit right, don’t function or actuate as smooth, don’t sound as crisp, don’t include the needed adhesive, etc. They just don’t live up to the originals…

Installation by Oops Repair:  So now that you see the value in buying the right part, let me tout the the value in having your part installed by us.

  • We actually use the same new OEM parts we just mentioned above.
  • We have fixed THOUSANDS of iPhones.  We are pros and know what we are doing.
  • We Save You Time – We GUARANTEE all iPhone broken screens are repaired in 60 minutes…and most are actually done in less than 30 minutes.  Most people who try themselves easily spend 2 – 3 hours.  Go grab lunch and come back to a shiny new, working iPhone.
  • We have the part in stock. No need to wait for the part you want. Yeah, we have it.
  • We Help Avoid Stress – Most people get stressed, frustrated and start yelling at their significant other/kids/friends/pets when they start to repair an iPhone on their own.  They lose screws, accidentally clips cables, or make things worse then when they started…and it doesn’t quite look right or work right when they are done.  Let us handle it…and you go be stress free because we make sure that:
    1) All is accounted for – At Oops Repair, we will install every screw back (in the right spot) that we take out! (For an iPhone 5S Front Screen Repair that is over 30 teeny-tiny screws!). We get iPhones in where people tried themselves, or had it done somewhere else, and half the screws are missing!  Each screw is important…otherwise they wouldn’t be there!
    2) You have full functionality – Accidents happen, and internal cables get cut, clipped or torn. (Trust me I know this all to well) We promise that your iPhone will walk out working the same, or better, than when it came in.  We will repair any mistakes, that we may make, free of charge, and be upfront and honest about it when you pick it up.  If we break something, and we can’t fix it, we will replace it for you with a comparable device.
  • Price – We have the best price in town, and we openly post it on our website.  We will meet any competitor price…that has the same claims we do.
  • Warranty – 6 months, FULL PARTS AND LABOR, on all our repairs.
  • We are honest – No games, no hype, just truth. We will let you know if we can fix your iPhone or not.
  • You have a comfortable place to sit and wait with FREE Soda/Water, FREE Coffee, FREE Candy, FREE Wifi, Magazines, TV and friendly staff.
  • Our customers love us and you will too – Check out our Customer Testimonials on Facebook.

In Why “OEM” Matters: Part 2 I will be discussing the OEM parts for iPads….

– Josh, owner of OopsRepair

The “Undo Typing” feature for your iPhone

Here’s a handy trick that I use when typing a message or note…

If you want to undo some recent typing (either in a text message, note or email), just shake your iPhone quickly and a menu will pop up giving you the option to either undo or cancel.

Undo Typing

Tap the “Undo Typing” button, and your last typing will be undone.